Vincent Orrico
Oak Brook,IL
Summary
A reliable, enthusiastic, and detail-orientated professional with a positive attitude and willingness to learn. Excelled in customer satisfaction, maintaining a high-performance average and resolving complaints. Deadline driven, active problem solver, able to work under pressure individually or as part of a team.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Professional Residential Brokerage, LLC.
03.2023 - Current
- Handle customer inquiries and suggestions courteously and professionally
- Manage and maintain professionalism under pressure while resolving disputes or conflicts
- Actively listen to customers, solve concerns quickly and escalate major issues to supervisor
- Resolve customer complaints resulting in increased loyalty and repeat business
Field Agent
Professional Residential Brokerage, LLC.
06.2021 - 03.2023
- Responsible for contacting homeowners to schedule photo shoots
- Assisted with appointments for interior and exterior photo shoots
- Prepared renovation and repair lists for appraisal purposes
- Created and reviewed invoices to confirm accuracy
- Established trust with property owners by maintaining open lines of communication throughout the entire inspection process
- Helped large volume of home owners every day with positive attitude with a focus on customer satisfaction
Education
Associate of Arts - General Arts
College of DuPage (COD)
Glen Ellyn, IL05.2024
High School Diploma -
York High School
Elmhurst, IL01.2021
Skills
- Proficient with Google Drive and Microsoft Office Applications
- Google Docs & Microsoft Word: Expert in document creation, collaborative
editing, and formatting - Sheets: Skilled in data analysis and using advanced functions
- Slides & PowerPoint: Experienced in crafting visually appealing presentations
- Forms: Proficient in Survey design and response analysis
Additional Information
- Kira Spedale Childhood Cancer Foundation Fundraiser
- Assistant Runner for catering events
- Blood Donor (Bio-Life Company)
- Neighborhood Watch Representative
- Configuration Files, Nitrado (Server Hosting Company)
Languages
English
Native or Bilingual
Italian
Limited Working
Spanish
Elementary
Professional Skills
Excellent time management
Account Management
Customer Service and Engagement Relationship Building
Data Entry and Documentation
Complaint Resolution and follow-up
Customer Account Review
Problem-solving
Timeline
Customer Service Representative
Professional Residential Brokerage, LLC.
03.2023 - Current
Field Agent
Professional Residential Brokerage, LLC.
06.2021 - 03.2023
Associate of Arts - General Arts
College of DuPage (COD)
High School Diploma -
York High School
Similar Profiles
Tammy GarceauTammy Garceau
Licensed Real Estate Agent at Coldwell Banker Residential BrokerageLicensed Real Estate Agent at Coldwell Banker Residential Brokerage
Suzanne Alliano-RossickSuzanne Alliano-Rossick
Licensed Realtor at Coldwell Banker Residential BrokerageLicensed Realtor at Coldwell Banker Residential Brokerage
Laura Lei Zeis-AlbertLaura Lei Zeis-Albert
Residential Realtor at Coldwell Banker Residential Brokerage / CB RealtyResidential Realtor at Coldwell Banker Residential Brokerage / CB Realty