Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Vincent Persey

Cuba,NM

Summary

Dynamic Email Marketing Manager with 5 years of experience driving customer acquisition with successful campaigns exceeding mailing targets. Develop and execute email marketing campaigns to drive engagement, Collaborate with cross-functional teams to ensure email campaigns align with overall marketing initiative, Conducted A/B testing to optimize email subject lines and content. Leading a Team that excelled in campaign execution.

Overview

16
16
years of professional experience

Work History

Email Marketing Manager

Synchrony Financial
Hyderabad, Telangana
06.2017 - 07.2022
  • Dynamic Email Marketing Manager with 5 years of experience driving customer acquisition with successful campaigns exceeding mailing targets. Developed and executed email marketing campaigns to drive engagement, Collaborated with cross-functional teams to ensure email campaigns align with overall marketing initiative, Conducted A/B testing to optimize email subject lines and content,· Tested more than 2000+ emails for quality assurance, Successfully Lead an email Team that excelled in Campaign Execution.

Quality Analyst

Synchrony Financial Inc
Hyderabad, Telanagana
04.2014 - 05.2017
  • A detail-oriented Call Quality Analyst with 3 year of experience in developing and maintaining quality assurance procedure documentation. Adept at compiling and distributing weekly feedback to team and managers to improve service time and quality while increasing productivity. Performed standard first article inspections and random sampling inspections to verify adherence to customer standards

Senior Coach - Customer Care

Dell International Services
Hyderabad, Telangana
05.2006 - 02.2014
  • A dynamic professional with over 7 years of experience in the field of Customer Services and more than 3 yrs of experience as a Senior Coach with track record of achieving business objectives.Proficient at leading teams for successful process operations and experience in developing procedures and service standards for business excellence.Impart trainings to new hires and colleagues for enhancing productivity & operational efficiencies through knowledge enhancement / skill building.Possess sound leadership, client servicing, team management, communication, logical thinking,presentation and client servicing skills.

Education

Bachelor of Special Education - Intellectual Disability -

Osmania University
Hyderabad, Telangana
12-2020

Bachelor of Commerce - Banking, Accounting And Auditing

Shobhit University
Meerut, India
07-2013

Master of Arts in Education With Leadership And Administration -

European International University
1521 Concord Pike, Ste. 301,Wilmington, 19803

Skills

  • Campaign Management
  • Marketing automation
  • Service Promotion
  • Email Campaign Planning & Execution
  • Email Deliverability Optimization
  • A/B Testing & Conversion Rate Optimization
  • Automation & Testing Strategies
  • Project Management & Cross-Departmental Collaboration
  • Analytics, Tracking & Reporting
  • Communication and Presentation Skills
  • Problem Solving and Critical Thinking
  • Time Management and Prioritization
  • Training and Coaching

Accomplishments

  • Awarded Synchrony CEO Award

Timeline

Email Marketing Manager

Synchrony Financial
06.2017 - 07.2022

Quality Analyst

Synchrony Financial Inc
04.2014 - 05.2017

Senior Coach - Customer Care

Dell International Services
05.2006 - 02.2014

Bachelor of Special Education - Intellectual Disability -

Osmania University

Bachelor of Commerce - Banking, Accounting And Auditing

Shobhit University

Master of Arts in Education With Leadership And Administration -

European International University

Similar Profiles

CREATE PROFILE
Vincent Persey