Vanessa Ross
Howell,MI
Summary
Results-driven professional with experience in customer service, management and hospitality. Known for strong communication and teamwork skills, consistently improving customer satisfaction and operational efficiency through effective problem resolution and streamlined workflows.
Overview
2
2
years of professional experience
1
1
Certification
4
4
years of post-secondary education
Work History
Service Assistant Manager/ Underwriter
ACE Cutting Equipment & Supply
Novi, MI
06.2024 - 01.2026
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment.
- Supported sales team by preparing equipment for demonstrations and maintaining showroom appearance.
- Collaborated with colleagues to streamline workflow processes, enhancing overall efficiency.
- Maintained detailed records of transactions and customer interactions, improving data accuracy.
- Trained new staff on operational procedures and best practices for service excellence.
- Resolved client inquiries and issues, maintaining a high level of professionalism and courtesy.
- Collaborated with multi departmental teams to deliver comprehensive solutions for clients.
- Enhanced overall customer experience with prompt attention to detail and diligent follow-up on pending tasks.
- Maintained a clean and organized work area, contributing to an efficient and professional atmosphere within the department.
- Answering phones to quickly resolve client issues.
- Worked directly with technicians to schedule work order completion
Education
High School Diploma -
Howell High School
Howell, MI 08.2021 - 05.2025
Skills
- Customer assistance
- Verbal and written communication
- Kitchen support
- Customer service
- Hospitality
- Relationship building
- Problem-solving
Certification
OHSA 10
Timeline
Service Assistant Manager/ Underwriter
ACE Cutting Equipment & Supply
06.2024 - 01.2026
High School Diploma -
Howell High School
08.2021 - 05.2025