Vincent Rutagura
High Point,NC
Summary
Accomplished Security Officer with a proven track record at Markmans, excelling in risk assessment and threat analysis to ensure a safe environment. Demonstrated expertise in CCTV surveillance and superior customer service, significantly enhancing facility security. Skilled in incident reporting and fostering positive relations, consistently achieving high customer satisfaction ratings. Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail.
Overview
2
2
years of professional experience
Work History
Security Officer
Markmans
08.2024 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
Uber Driver
Uber, Lyft
01.2023 - Current
- Developed strong communication skills while interacting with diverse groups of riders daily.
- Responded to passenger concerns and complaints politely and professionally.
- Followed company guidelines and policies when interacting with passengers.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
- Built and maintained positive relationships with passengers by providing friendly and professional service.
- Increased repeat business through exceptional customer service, resulting in numerous positive reviews on the rideshare platform.
- Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
Material Handler
NFI Logistics
01.2023 - 12.2023
- Transported inventory items to appropriate locations.
- Packed items into appropriate containers for shipment.
- Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Used hand-held scanners and physical logs to accurately track item movements.
- Collaborated with team members to ensure timely completion of tasks and high-quality work standards.
- Increased productivity, utilizing forklifts and other material handling equipment effectively.
- Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.
Education
No Degree - Aviation Maitenaince
Atlanta Technical College
Atlanta, CA01.2012
High School Diploma -
Druid Hills
Atlanta, CA03.2003
Skills
- Report Writing
- Incident Reporting
- Security Guard License
- General security
- CCTV Monitoring
- Detail Oriented
- CCTV Surveillance
- Superior customer service
- Physical Fitness
Timeline
Security Officer
Markmans
08.2024 - Current
Uber Driver
Uber, Lyft
01.2023 - Current
Material Handler
NFI Logistics
01.2023 - 12.2023
No Degree - Aviation Maitenaince
Atlanta Technical College
High School Diploma -
Druid Hills
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