Vincent Shell
Athens,GA
Summary
A hard worker, first and foremost. Personable, but professional. Easy to work with in team environments, and capable of working alone.
In the army, an adaptable Signal Support Systems Specialist with exemplary telecommunications network troubleshooting skills.
Dependable subject matter expert in the installation and operation of signal support equipment and the monitoring of network operations.
Ready to utilize exceptional problem solving and decision making capabilities to secure a new role with a terrific organization.
Able to pick up new concepts quickly. Willing to do whatever is necessary to accomplish a task.
Overview
11
11
years of professional experience
Work History
Loader Line/Assembly
Kubota Industrial Equipment
07.2023 - Current
- Contributed to overall warehouse operations by assisting with various tasks as needed, fostering a collaborative work environment.
- Maintained a safe work environment with proper handling techniques and adherence to safety protocols.
- Contributed to the building of 120-150 loaders to a tractor being built on a nightly basis.
- Collaborated with team members in both teaching and learning, resulting in increased production across the entire loader line.
- Learned different jobs in different areas so as to be able to better support the operation.
Furniture Repair Technician
Schatzman Enterprises
06.2022 - 01.2023
- Removed old finishes and degraded parts to complete skilled repairs and restore ideal appearances.
- Produced smooth finishes by removing imperfections before and after applying coats.
- Protected final finishes by applying lacquers and other sealants.
- Finished furniture with high-quality finishes through careful application of compounds such as stain, oil and paint.
- Repaired a variety of sofa and chair frames using power tools and different types of fasteners to produce solid furniture for customers.
- Prioritized and ordered anywhere up to 10 to 12 customers warranty claims across multiple cities daily
Service Desk Technician
DISA
11.2020 - 10.2021
- Provided on-call support for critical government issues including outages that affected thousands of end users, authentication issues that affected customers on case by case basis, and general support for applications not provisioned by DISA
- Created incidents in the ITSM Remedy System
- 3 years using Remedy systems, including time in the military
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
Signal Support Systems Specialist
US GA Army National Guard
05.2014 - 06.2020
- Established consistent communications for unit with STT (Satellite Transportable Terminal)
- Set up radio communications during field exercises in order to ensure clear and constant communication until mission completion
- Handled troubleshooting on various signal equipment for unit both during field exercises and at garrison (i.e. STT, routers, switches, stacks)
IT Help Desk/ Radio Technician
US Army (TF SE - Afghanistan)
01.2019 - 09.2019
- Supervised and assisted with battlefield signal support systems and terminal devices
- Provided oversight on plans and projects regarding implementation of technical systems (i.e. workstations, peripheral devices)
- Handled all troubleshooting tasks for signal support services, which included network topologies (i.e. switches, routers)
- Managed and controlled all IT help desk functions over the forward operating base at Camp Dahlke in order to progress the mission further
Lead Development Representative
TeleNet Marketing Solutions
01.2017 - 12.2017
- Demonstrated products and specific features at customer locations and special events
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings
Education
High School Diploma -
Athens Christian School
Athens, GA05.2015
Skills
- Computer Maintenance
- Signal training
- Information management network operations
- Client relations
- End user support
- Hardware documentation
- Network maintenance
- Signal support systems installation
- Verbal and written communication
- Staining Wood
- Critical Thinking
- Management of Personnel
- Heavy lifting expertise
- Materials management
Timeline
Loader Line/Assembly
Kubota Industrial Equipment
07.2023 - Current
Furniture Repair Technician
Schatzman Enterprises
06.2022 - 01.2023
Service Desk Technician
DISA
11.2020 - 10.2021
IT Help Desk/ Radio Technician
US Army (TF SE - Afghanistan)
01.2019 - 09.2019
Lead Development Representative
TeleNet Marketing Solutions
01.2017 - 12.2017
Signal Support Systems Specialist
US GA Army National Guard
05.2014 - 06.2020
High School Diploma -
Athens Christian School
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