Vincent Tang
Kenmore
Summary
Adept at enhancing customer experiences and streamlining operations, I significantly contributed to Kiki Bakery's service efficiency and sales growth. Leveraging strong problem-solving abilities and proficiency in data management, I excelled in roles requiring meticulous attention to detail and collaborative teamwork. My technical skills in Python, C++, and Java will combine well with my customer service skills, driving process improvements and innovative solutions.
Overview
3
3
years of professional experience
Work History
Barista
Kiki Bakery
Seattle, WA
07.2022 - 09.2025
- Delivered fast and friendly customer service by listening to requests, recommending options, and resolving complaints.
- Maintained a clean and organized workspace by sanitizing equipment, restocking supplies, and keeping front counters presentable.
- Collaborated with team members to provide efficient service during peak hours and maintain a positive work atmosphere.
- Enhanced productivity by implementing efficient workflows, restocking supplies, and assisting with additional tasks during downtime.
- Boosted sales by upselling high-profit items and creating appealing product displays.
- Took customer orders, prepared and served specialty beverages like bubble tea, and ensured accuracy in fulfilling requests.
Cashier
Kiki Bakery
Seattle, WA
07.2022 - 09.2025
- Delivered exceptional customer service by assisting with merchandise selection, processing returns/exchanges, and addressing inquiries.
- Delivered fast and friendly service to handle questions and service complaints.
- Processed secure and accurate cash, credit, and debit transactions using a touch-screen register, balancing cash drawers efficiently.
- Maintained a clean and organized workspace by sanitizing surfaces and restocking supplies to ensure health compliance.
- Prepared and labeled food items while adhering to safety and sanitation regulations.
- Monitored inventory levels to prevent shortages and participated in restocking merchandise.
- Collaborated with team members to meet sales targets and maintain a supportive work environment.
- Enhanced customer shopping experiences by directing them to product locations and offering personalized suggestions.
- Assisted in setting up food and beverage displays and collaborated with kitchen staff to relay customer orders accurately.
Education
Bachelor of Science (B.S.) - Computer Science
Western Washington University
Bellingham, WA12-2027
High School Diploma -
Nathan Hale High School
Seattle, WA06-2023
Skills
- Customer Relationship Management (CRM) Experience
- Data Management
- Process Improvement & Efficiency
- Problem-Solving & Issue Resolution
- Collaboration and Teamwork
- Proficient in python, C and Java
- Time management
- Adaptive and creative
- Order taking
- Cash register operation
Language
Mandarin - Conversational
Cantonese - Conversational
Timeline
Barista
Kiki Bakery
07.2022 - 09.2025
Cashier
Kiki Bakery
07.2022 - 09.2025
Bachelor of Science (B.S.) - Computer Science
Western Washington University
High School Diploma -
Nathan Hale High School
Additional Information
Get Ready for Agentforce (Completed)