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Vincent Wilkerson
Manager
Burleson,TX
Summary
Innovative and goal-oriented Management professional committed to Customer Service. Dedicated team player skilled at mediation and conflict resolution. Drives company growth through customer relationships.
Overview
6
6
years of professional experience
7
7
years of post-secondary education
2
2
Languages
Work History
Manager
Off Duty Armory
Burleson, TX
04.2018 - Current
- Applied customer feedback to develop process improvements and support long-term business needs.
- Propelled continuous improvements and strategically capitalized on current market trends.
- Onboarded new employees with training and new hire documentation.
- Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
- Cross-trained existing employees to maximize team agility and performance.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Maximized performance by monitoring daily activities and mentoring team members.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Developed and maintained relationships with customers and suppliers through account development.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
Sales
Off Duty Armory
Burleson, TX
12.2015 - 04.2018
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to effectively build rapport and lasting relationships.
- Helped customers locate products and checked store system for merchandise at other sites.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
- Increased sales by offering advice on purchases and promoting additional products.
- Provided positive first impressions to welcome existing, new and potential customers.
- Processed product returns and assisted customers with other selections.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Education
High School Diploma -
Homeschooled
Home 07.2008 - 08.2008
Associate of Arts - Liberal Arts And Sciences
Hill College
Cleburne, TX 08.2008 - 08.2015
Skills
Policies and procedures
Financial Management
Creative merchandising
Coaching and mentoring
Verbal and written communication
Schedule optimization
Mathematical calculations
Sales and marketing
Negotiation
Search Engine Optimization
Accomplishments
- Created and maintained company website.
- Upgraded existing hardware in company computers to maximize performance.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Software
Microsoft Excel
Windows Powershell
Interests
Computer Science and Technology
Building relationships and interacting with interesting people
Timeline
Manager
Off Duty Armory
04.2018 - Current
Sales
Off Duty Armory
12.2015 - 04.2018
Associate of Arts - Liberal Arts And Sciences
Hill College
08.2008 - 08.2015
High School Diploma -
Homeschooled
07.2008 - 08.2008