Vincent Williams
Springfield,IL
Summary
Dynamic professional with over 10 years of management experience in service operations. Skilled in team leadership, effective communication, and decision-making. Focused on mentoring staff to drive performance and enhance customer satisfaction.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Manager
McDonalds
Springfield, IL
02.2022 - 01.2026
- Directed daily operations, focusing on enhancing workflow efficiency and delivering superior service quality.
- Guided team members in mastering operational procedures and delivering exceptional customer service through structured mentorship.
- Executed process improvements to enhance order accuracy and minimize wait times.
- Oversaw inventory management to enhance supply chain efficiency and reduce waste.
- Cross-trained existing employees to maximize team agility and performance.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
Assistant General Manager
SUBWAY®Restaurants
Springfield, Illinois
01.2013 - 01.2023
- Refined operational processes to improve service delivery and maintain high levels of customer satisfaction.
- Created comprehensive training initiatives for new employees aimed at improving retention and integration.
- Designed and executed inventory management systems aimed at optimizing stock levels and reducing waste.
- Evaluated sales data to uncover trends that drive strategic decision-making.
- Streamlined daily operations to enhance service efficiency and customer satisfaction.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Managed team schedule with eye for coverage needs and individual strengths.
- Improved employee morale through recognition programs that acknowledged individual achievements and team successes.
- Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
Education
Associate of Science - Business Administration And Management
Lincoln Land Community College
Springfield, ILHigh School Diploma -
Springfield Southeast High School
Springfield, IL04-1983
Skills
- Commitment to service quality
- Skilled in leading teams
- Prioritization and scheduling
- Decision-making
- Verbal and written communication
- Staff training and development
- Task delegation
- Staff development
Accomplishments
- Supervised team of 15 staff members.
Certification
- CM - Certified Manager Certification
Languages
English
Timeline
Manager
McDonalds
02.2022 - 01.2026
Assistant General Manager
SUBWAY®Restaurants
01.2013 - 01.2023
Associate of Science - Business Administration And Management
Lincoln Land Community College
High School Diploma -
Springfield Southeast High School