Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Vincent Charles Taylor

Aubrey,TX

Summary

Dynamic professional with proven customer service and problem-solving skills honed at Home Depot. Awarded Customer Service Representative of the month threw months in a row. Excelled in high-stress situations, enhancing customer loyalty through empathetic conflict resolution. Demonstrated critical thinking and effective teamwork at Raising Cane's, ensuring quality service. Skilled in active listening and call center operations, achieving satisfactory outcomes for customers and company.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Home Depot
04.2022 - 12.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers.
  • Responded to customer requests for products, services, and company information.

Crew Member

Raising Cane's Restaurants
03.2021 - 12.2021
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.

Education

Associate of General Studies - Liberal Arts And General Studies

Central Texas College
Killeen, TX

High School Diploma -

Lone Star High School
Frisco, TX
06.2020

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Call center experience

Timeline

Customer Service Representative

Home Depot
04.2022 - 12.2022

Crew Member

Raising Cane's Restaurants
03.2021 - 12.2021

Associate of General Studies - Liberal Arts And General Studies

Central Texas College

High School Diploma -

Lone Star High School

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Vincent Charles Taylor