VINCENT RICER
Belleview,FL
Work Preference
Summary
Motivated professional eager to embrace new challenges. Demonstrates a strong work ethic, adaptability, and exceptional interpersonal skills. Proven ability to work independently and rapidly acquire new skills.
Overview
20
20
years of professional experience
Work History
Parts Associate /Rental Coordinator
Florida Coast Equipment
Ocala, Florida
03.2020 - Current
- Exceeded performance expectations in parts department, leading to improved customer satisfaction.
- Recognized with #yes award for February 2024 for outstanding customer service commitment.
- Positive feedback from peers and customers highlighted strong communication and service abilities.
- Effectively communicated with customers over the phone to meet their needs.
- Demonstrated dedication to excellence, preparing for additional responsibilities.
- Leveraged relevant experience and skills to establish readiness for the role.
- Focused on enhancing team performance in alignment with company objectives.
- Delivered superior customer service and exceptional product support through innovative equipment solutions.
Parts Manager
Millers Boating Center
Ocala , FL
11.2018 - 03.2020
- Optimized inventory levels for parts and accessories in boating operations.
- Coordinated with suppliers to ensure timely delivery of essential components.
- Maintained comprehensive records of all orders placed, received, and shipped.
- Resolved customer inquiries regarding part availability and quality issues.
- Ensured accuracy in order processing and invoicing procedures.
- Established individual parts inventory levels to maximize inventory turnover.
- Monitored service writer and technician performance to uphold high service delivery quality.
Assistant Manager / Lead Pawnbroker
EZCORP
Ocala, Florida
09.2006 - 11.2018
- Assisted in managing daily operations of retail store.
- Coordinated staff schedules and ensured adequate coverage.
- Handled customer inquiries and resolved issues promptly.
- Monitored cash handling procedures for accuracy and security.
- Collaborated with team members to enhance customer service experiences.
- Collaborated with management on developing strategic plans for achieving business goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Education
Associates Degree in Business - Certified Honda Technician
AMI
Daytona Beach, FL03-1999
Skills
- Problem solving and resolution
- Time management
- Computer proficiency
- Training and development
- Customer care and support
- Technical assistance
- Inventory management
- Equipment solutions expertise
- Performance analysis
- Organizational skills
- Relationship building
- CDK
- Reading Schematics
Timeline
Parts Associate /Rental Coordinator
Florida Coast Equipment
03.2020 - Current
Parts Manager
Millers Boating Center
11.2018 - 03.2020
Assistant Manager / Lead Pawnbroker
EZCORP
09.2006 - 11.2018
Associates Degree in Business - Certified Honda Technician
AMI