Information technology leader experienced in directing application development teams, establishing technology strategy, and delivering modernization initiatives in Florida government. Oversees application development teams totaling approximately 30 staff across management, development, business analysis, testing, and architecture. Experience includes workforce planning, development governance, Legislative Budget Requests, vendor coordination, and cloud migrations completed within approved budgets and schedules. Previously managed and monitored a $56 million departmental budget.
Work History
Program Manager, Application Development Information Services Program (ISP)
4 Years 9 Months
Florida Department of Revenue | 01.2022 - Current
Supervised three application development teams, including team managers; established priorities, allocated resources, and oversaw hiring, performance expectations, staff development, evaluations, and corrective action.
Developed and presented application development strategy and technology investment recommendations to agency and IT leadership as a member of the ISP Leadership Team; aligned modernization priorities with business needs, security risks, staffing capacity, and long-term maintainability.
Developed business justifications, cost estimates, staffing proposals, and executive presentations for Legislative Budget Requests supporting .NET modernization, PTO Oracle cloud migration, and ServiceNow implementation; also contributed to the automated testing budget request.
Restructured positions to strengthen business analysis and technical leadership, enabling two parallel application development projects; established developer experience tiers that improved recruitment, retention, and distribution of responsibility.
Monitored project scope, phases, milestones, and deadlines; directed corrective planning, and negotiated scope and schedule changes with business stakeholders.
Set direction and coordinated implementation of development and release standards, including automated deployments, code review, separate testing environments, and customer participation in acceptance testing; reduced deployment errors and improved code quality.
Partnered with Security to establish scanning and remediation practices, required security approval for new software, and coordinated migration of application secrets to Azure Key Vault.
Evaluated software, platforms, and staffing options; authored business cases and statements of work, recommended material contract revisions, and coordinated procurement and vendor delivery through established agency processes.
Provided technical leadership for PTO’s production Snowflake data warehouse, supervising technical resources, contributing to data architecture and naming standards, and coordinating integration with other IT teams to support centralized research and Power BI reporting.
Directed program initiatives supporting compliance, policy implementation, and operational consistency.
Coordinated cross-functional teams to resolve issues and maintain service continuity.
Systems Project Administrator, Information Services Program (ISP)
4 Years 2 Months
Florida Department of Revenue | 10.2017 - 12.2021
Established and developed a .NET application development team comprising seven developers, a tester, a business analyst, and a project manager through workforce planning with ISP and PTO leadership.
Provided project and technical leadership for development of eight .NET applications, including replacement of the core PTO information system and an application recognized with a TaxWatch Productivity Award.
Built relationships with business leaders, end users, and technical teams to define needs, prioritize work, and coordinate application delivery.
Coordinated PTO database services with DOR and Florida Digital Services, aligning customer priorities with technical resources and resolving cross-team dependencies.
Florida Department of Revenue, Tallahassee, Florida
Systems Project Consultant (SPC), Information Services Program (ISP)
1 Year
Florida Department of Revenue | 10.2016 - 10.2017
Managed and coordinated 65 Child Support projects across SAP Customer Relationship Management, SAP Business Warehouse, and .NET platforms.
Worked with managers, developers, and business analysts to prioritize assignments, address delivery issues, and coordinate resolution of service requests and incidents.
Contributed to .NET development standards and ensured adherence to ISO 20000 IT service management practices.
Coordinated delivery with infrastructure, security, database, SharePoint, and release management teams.
Developed process documentation, job aids, and training resources; oriented and trained new staff.
Florida Department of Revenue, Tallahassee, Florida
Associate Director, Financial Services
2 Years 1 Month
University of Florida Housing | 01.2014 - 02.2016
Managed and monitored the department’s $56 million annual budget; supervised procurement and accounts payable staff and authorized purchases and payments for products and services.
Developed current-year budget projections and monthly revenue and expense forecasts using Enterprise Reporting data to support financial monitoring and cash-flow planning.
Facilitated development and implementation of a $4 million management system with multiple integrated modules.
Coordinated business stakeholders and consultants to align system requirements, deliverables, and resource allocation with project goals.
University of Florida Housing, Gainesville, Florida
Associate Director, Administrative Services
4 Years
Florida State University Housing | 01.2010 - 01.2014
Led selection and implementation of a commercial housing management system, coordinating university stakeholders and vendor personnel.
Participated in implementation of campus student records and financial ERP systems, aligning departmental needs with university IT and business teams.
Directed migration of servers hosting 52 departmental databases, reducing related costs by more than 75% and increasing uptime to 99.9%.
Established a four-year computer replacement and procurement plan, improving staff efficiency by 20% while adhering to budget and purchasing requirements.
Managed, trained, and evaluated two Assistant Directors and staff in IT, business analysis, human resources, and administration.
Managed the service-level agreement with Network Communications and served as Departmental Security Coordinator.
Led administrative operations supporting more than 10,000 students, including contracts, billing, systems development, and customer service.
Florida State University Housing, Tallahassee, Florida
Coordinator, Undergraduate Assignments
5 Years
University of Florida Housing | 01.2005 - 01.2010
Redesigned business processes, reducing operational costs by $65,000 and customer contact volume by 30%.
Partnered with application developers to document requirements, improve workflows, test application changes, train staff, and coordinate customer rollout.
Supervised five FTE and 14 OPS staff; established team goals and developed staff capabilities.
Coordinated with university offices and special programs to address customer needs and support application, contract, assignment, and billing operations.
University of Florida Housing, Gainesville, Florida
Education
Master of Education - Higher Education Administration
University of South Carolina | Columbia, SC | 01-1999
Bachelor of Arts - Business Administration / Management
University of Florida | Gainesville, FL | 01-1996
Skills
Application Services Leadership
Workforce Planning and Staff Development
IT Strategy and Governance
Project Delivery and Recovery
Cloud Modernization
Legislative Budget Requests
Budget Management
Vendor and Contract Coordination
Business Stakeholder Engagement
Microsoft Azure
Oracle Cloud Infrastructure
Snowflake and PowerBI
ServiceNow
GitHub Enterprise & Actions
.NET Application Modernization
Accomplishments
Led a $3.5 million .NET modernization and cloud migration project, completed within approved budget and schedule; modernized and migrated 29 applications, migrated seven additional applications, and decommissioned 14 applications following review of continued need. Improved reliability and reduced annual spending by approximately $20,000.
Led the completed Property Tax Oversight (PTO) Oracle cloud migration, eliminating unsupported operating system and database versions and improving reliability. Supported the Legislative Budget Request for $240,000 nonrecurring and $120,000 recurring funding; coordinated vendor delivery within approved budget and schedule.
Provided leadership in developing the funded ServiceNow ITSM Legislative Budget Request, including business justification, cost estimates, and staffing proposals, supporting $641,760 in annual recurring funding and $375,000 in consulting funding across two fiscal years.
Conceived and secured executive support for a production data-update request automation with an auditable, five-step review process. Repurposed a staff augmentation resource to deliver the solution, reducing related requests to the DBA team by at least 95%.
Established a manageable scope for the HR-owned Employee Relations application after six to seven years of development, secured customer leadership agreement, and brought the agreed scope to completion and release.
Developed a multi-year application modernization and replacement roadmap with PTO leadership, targeting Oracle decommissioning in late 2027/early 2028 and projected annual licensing and support savings of approximately $250,000.
Certification
Project Management Professional (PMP), Project Management Institute, 2018, Certified ScrumMaster (CSM), Scrum Alliance, 2019, Florida Certified Contract Manager (FCCM), Division of Management Services, 2023
Timeline
Program Manager, Application Development Information Services Program (ISP)
Florida Department of Revenue
01.2022 - CurrentRead More
Systems Project Administrator, Information Services Program (ISP)
Florida Department of Revenue
10.2017 - 12.2021Read More
Systems Project Consultant (SPC), Information Services Program (ISP)
Florida Department of Revenue
10.2016 - 10.2017Read More
Associate Director, Financial Services
University of Florida Housing
01.2014 - 02.2016Read More
Associate Director, Administrative Services
Florida State University Housing
01.2010 - 01.2014Read More
Coordinator, Undergraduate Assignments
University of Florida Housing
01.2005 - 01.2010Read More
University of South Carolina
Master of Education from Higher Education Administration
Read More
University of Florida
Bachelor of Arts from Business Administration / Management
Read More
PROFESSIONAL DEVELOPMENT
Management Institute, EDUCAUSE, 2015
Finance and Administration Academy, University of Florida, 2007
<ul><li>- Working in Collaboration with the Central Quality team in the development of Quantitative checklists for Aggregate reports.</li><li>- Performing QR of Safety reports i.e, PADER, DSUR, PBRER and DSURs.</li><li>- Managing QR Team for Safety reports and acting as a training lead for Safety Writing Team.</li><li>- Prepared and Performed QC of the trackers for RSI project.</li><li>- Performed Quality review of cases in Argus database for VOQR project. Created error-free reports and other outputs according to tightly defined specifications to ensure timely reporting of assigned job to program management.</li><li>- Participating in weekly meetings on a regular basis to understand the client's requirement for a particular program and ensure that the team meets or exceeds the targets in terms of quality, quantity within the scope of time constraints</li><li>- Responsible for reviewing the SOPs, job aids as per program specific requirements.</li><li>- Acting as a subject matter expert and helping the team members with day-to-day trouble shooting activities.</li><li>- Signal detection and risk management plan authoring or other assigned PV related activities for client's product(s), per the regulations and SOPs when required.</li><li>- Exhibiting a growing awareness of program strategy and thinking capability alongside independence.</li><li>- Reviewing and providing solutions for issues relating to program delivery or escalating appropriately to the Team Lead / Program Lead as required.</li><li>- Providing standards for gathering information for use in trend analysis.</li><li>- Involved in people development in partnership with PDG leads.</li><li>- Ensuring that all training (internal training and client training) are successfully completed in a timely manner.</li></ul> at Syneos Health<ul><li>- Working in Collaboration with the Central Quality team in the development of Quantitative checklists for Aggregate reports.</li><li>- Performing QR of Safety reports i.e, PADER, DSUR, PBRER and DSURs.</li><li>- Managing QR Team for Safety reports and acting as a training lead for Safety Writing Team.</li><li>- Prepared and Performed QC of the trackers for RSI project.</li><li>- Performed Quality review of cases in Argus database for VOQR project. Created error-free reports and other outputs according to tightly defined specifications to ensure timely reporting of assigned job to program management.</li><li>- Participating in weekly meetings on a regular basis to understand the client's requirement for a particular program and ensure that the team meets or exceeds the targets in terms of quality, quantity within the scope of time constraints</li><li>- Responsible for reviewing the SOPs, job aids as per program specific requirements.</li><li>- Acting as a subject matter expert and helping the team members with day-to-day trouble shooting activities.</li><li>- Signal detection and risk management plan authoring or other assigned PV related activities for client's product(s), per the regulations and SOPs when required.</li><li>- Exhibiting a growing awareness of program strategy and thinking capability alongside independence.</li><li>- Reviewing and providing solutions for issues relating to program delivery or escalating appropriately to the Team Lead / Program Lead as required.</li><li>- Providing standards for gathering information for use in trend analysis.</li><li>- Involved in people development in partnership with PDG leads.</li><li>- Ensuring that all training (internal training and client training) are successfully completed in a timely manner.</li></ul> at Syneos Health
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