Vincenza Leotta
Glen Cove,USA
Summary
Professional in healthcare with solid experience in clinical and administrative duties. Skilled in patient care, medical procedures, and electronic health records. Strong focus on teamwork, adaptability, and delivering high-quality results. Reliable in fast-paced environments and adept at supporting medical staff and patients effectively.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Medical Assistant/Surgical Coordinator (Remote)
PRINE Medical Group
Manhasset, New York
01.2022 - 02.2025
- Maintained strict adherence to HIPAA regulations, protecting the privacy of patient information at all times.
- Responded to patient callbacks and e-prescribed new and refill drug requests.
- Performed various administrative tasks by scanning and uploading documents, as well as emailing and faxing.
- Informed and counseled patients regarding normal and abnormal test results.
- Empowered patients through education on self-management techniques for chronic conditions including but, not limited to recurrent BV, yeast and STI's.
- Facilitated patient education on treatment plans and medications, improving understanding and compliance.
- Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
- Conducted thorough chart reviews prior to surgery, identifying potential issues or discrepancies requiring resolution before proceeding with procedures.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Provided comprehensive education materials for patients regarding their upcoming surgery, answering questions and alleviating concerns related to the procedure itself or recovery expectations afterward.
- Educated patients on pre and post operative instructions such as fasting requirements prior to undergoing anesthesia and no driving post surgery.
- Expertly managed planning, scheduling, and coordination of outpatient procedures with operating facilities on behalf of surgeons.
- Contributed to a reduction in surgery cancellations by closely monitoring patient compliance with pre-surgical instructions.
- Collaborated with multidisciplinary care teams to develop comprehensive perioperative plans tailored to individual patient needs and preferences.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Collated pre-operative lab and imaging results to facilitate surgery planning.
- Updated patient records to reflect upcoming surgeries and medical histories.
- Managed surgeon preferences, equipment needs, and special requests to ensure optimal preparation for each procedure.
- Contacted insurance companies to obtain authorizations and gathered all related medical records.
- Verified patient eligibility for particular types of surgeries based on health plan guidelines or coverage limitations.
- Maintained accurate records of all scheduled surgeries and related appointments, contributing to smooth operations.
- Helped reduce surgery cancellations due to administrative errors by meticulously reviewing physician orders prior to booking cases.
- Supported successful surgical outcomes by ensuring accurate documentation of patient medical histories, insurance information, and surgical consents.
- Increased overall satisfaction among surgeons by consistently meeting their scheduling preferences and accommodating special requests when possible.
Clinical Supervisor
The Woman's Health Pavilion
Westbury, USA
06.2016 - 08.2019
- Established work schedules and assignments for staff, according to workload, space and equipment availability.
- Interviewed, hired and terminated medical assistants.
- Reviewed, approved and denied 'time off requests'.
- Ensured that all lunch breaks were taken daily and that staff was not approaching over time by monitoring time cards.
- Professionally and privately handled any staff conflicts or concerns including write up's, counseling records and employee reviews.
- Developed and implemented organizational policies and procedures for the office.
- Instructed staff in quality control and analytical procedures.
- Informed and counseled patients about normal and abnormal lab test results.
- Ordered medical supplies and equipment.
- Coordinated and scheduled OB and GYN surgical cases for multiple providers.
- Enhanced team collaboration through regular staff meetings, case conferences, and training sessions.
- Monitored, analyzed, and corrected staff performance and worked with nurse manager to raise standards of practice.
- Facilitate hiring of qualified Medical Assistant personnel by interview applicants and making recommendations for employment.
- Responded to patient complaints and concerns, restoring trust and maintaining clinic reputation for quality care.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
Medical Assistant
The Woman’s Health Pavilion
Westbury, NY
02.2014 - 06.2016
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Documented thorough patient medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Measured and documented patient vital signs including HT, WT and BP.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Enhanced clinic efficiency by assisting provider’s with routine check ups and office procedures including but, not limited to Colposcopy, Endometrial and Vulvar Biopsies and IUD removals/insertions.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood draw process. Successful at 1,000+ blood draws.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Packaged and shipped specimens to central lab daily.
- Used personal protective equipment correctly to protect coworkers and patients.
- Collected, labeled, and processed blood samples for variety of tests, ensuring accuracy and timely delivery to laboratory.
- Identified veins suitable for venipuncture with precision, minimizing discomfort for patients.
- Conducted routine laboratory tests to assist in diagnosis and treatment of conditions such as urine analysis and urine pregnancy test.
- Explained procedures to patients to reduce anxieties and increase patient cooperation. Obtained procedure consent forms.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens including pap smears and biopsies.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
Medical Assistant
ProHEALTH Care
New Hyde Park, USA
02.2008 - 03.2014
- Assisted the chief physician of the OB/GYN department in delivering optimal patient care for 6 consecutive years.
- Interviewed patients and obtained thorough medical histories.
- Measured and recorded vital signs.
- Chaperoned and assisted MD in exams and office procedures.
- Authorized drug refills and provided prescription information to pharmacies.
- Sanitized and sterilized instruments and disposed of contaminated supplies.
- Escorted patients to examination rooms and prepared them for the physician.
- Collected blood, tissue, or other laboratory specimens, log the specimens, and prepare them for testing.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Packaged and shipped specimens to central lab daily.
- Used personal protective equipment correctly to protect coworkers and patients.
- Identified veins suitable for venipuncture with precision, minimizing discomfort for patients. 1,000+ successful draws.
- Coordinated and scheduled OB and GYN surgical cases for seven providers.
Education
Registered Medical Assistant -
The New York School For Medical & Dental Assistants
Long Island City, NY11.2006
Skills
- Customer and Personal Service
- Direct patient care
- Reliable team player
- Exceptional organization
- Conversant in Italian and Spanish
- Proficient in phlebotomy
- Time Management
- Medical Terminology
- Supervise staff
- Patient Flow Management
- Procedure Assistance
- EMR / EHR
- Computer skills/Basic Excel
Certificates
- Nationally Certified with AMT
- Phlebotomy
Certification
- RMA - Registered Medical Assistant
- PT - Phlebotomy Technician
Languages
Italian
Limited Working
Spanish
Limited Working
English
Native or Bilingual
Timeline
Medical Assistant/Surgical Coordinator (Remote)
PRINE Medical Group
01.2022 - 02.2025
Clinical Supervisor
The Woman's Health Pavilion
06.2016 - 08.2019
Medical Assistant
The Woman’s Health Pavilion
02.2014 - 06.2016
Medical Assistant
ProHEALTH Care
02.2008 - 03.2014
Registered Medical Assistant -
The New York School For Medical & Dental Assistants