Vincenzo Bitto
Summary
Operations professional with robust background in managing customer service operations. Known for delivering high-impact solutions and fostering collaborative team environments. Highly reliable and adaptable to changing priorities, with demonstrated skills in leadership and operational strategy.
Overview
14
14
years of professional experience
Work History
Armed Security Enforcement Officer - Supervisory and Managerial Rank
Critical Protection Service
07.2020 - 12.2023
- Supervised junior security officers in their daily duties, fostering teamwork and efficiency among team members.
- Provided guidance in the development of evacuation plans, contributing to successful drills and preparedness among staff members.
- Improved emergency response time with regular training exercises and updating knowledge on safety protocols.
- Coordinated with local law enforcement agencies during high-risk situations, ensuring swift resolution without incident.
- Evaluated existing security equipment regularly, recommending upgrades or replacements as needed for optimal performance.
- Managed access control systems, promptly responding to potential breaches or alarms raised.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
Traffic Control Specialist
Atlantic Traffic Solutions
01.2017 - 07.2020
- Directed traffic and ensured safety for power construction companies, including FPL, PIKE Electric, and Musgrove
- Operated and safely navigated company vehicles to transport materials and equipment to job site.
- Set up cones, signs and barrel barricades and flagged traffic to encourage safety of customers, employees and traveling public.
- Maintained traffic control closures for pilot car operation, lane and road closures and detoured routes to support crews working along public right-a-way.
- Ensured smooth traffic flow by promptly addressing any issues or concerns raised by motorists, pedestrians, or construction workers.
- Enhanced worker safety by implementing strict safety protocols for all traffic control personnel.
Mail Carrier/Supervisor
United States Postal Service
01.2014 - 01.2017
- Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
- Improved mail delivery efficiency by accurately sorting and organizing mail for efficient distribution.
- Upheld the integrity of sensitive materials by properly handling confidential documents, registered mail, and certified packages according to USPS regulations.
- Utilized advanced knowledge of local streets, neighborhoods, routes for optimal navigation while minimizing delays in delivery timeframes.
Assistant Manager
Rent-A-Center
01.2010 - 01.2012
- Established client growth through appropriate channels (web, partner stores, walk ins) by listening, identifying, fulfilling all client needs in a timely manner and ensured all prospects met financial requirements while mitigating risks
- Educated clients on Lease-To-Own terms, payment terms, benefits and application process
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Liaised with partner stores in all operational aspects, stores performance, team member activities and performance
- Maintained strong client relationships by providing consistent customer satisfaction, promptly addressing and resolving issues
- Cultivated a positive work environment to enhance employee retention and minimize turnover
- Engaged in recruitment process by interviewing, onboarding and training of new hires
Education
No Degree - Haz. Materials Technician: Chlorine Specialist
Emergency Response Technologies
Augusta04-2007
No Degree - Applied Analytical Chemistry
Hach Technical Training Center
Augusta, GA09-2006
No Degree - Advanced Security And Fire Safety Post 9/11
New York Institute of Security And Fire Safety
New York, NY04-2005
High School Diploma -
New Haven CJCC
New Haven, CT02-2001
Skills
Team Leadership
Operational Coordination
Service Excellence
Strong Verbal and Written Skills
Critical Analysis
Detail-Oriented Approach
Risk Management Awareness
Point-of-Sale Transactions
Time Management Skills
Candidate Sourcing
Security Surveillance
Logistics Coordination
Dispute Resolution Expertise
Efficient Data Management
Risk Analysis Expertise
Accounts Receivable Management
Multitasking proficiency
Strong organization
Client relationship building
Accomplishments
I was awarded a Medal for Bravery for preventing an armed robbery, pursuing the assailant, disarming and detaining assailant while on duty working armed security enforcement with no casualties and no injuries.
Timeline
Armed Security Enforcement Officer - Supervisory and Managerial Rank
Critical Protection Service
07.2020 - 12.2023
Traffic Control Specialist
Atlantic Traffic Solutions
01.2017 - 07.2020
Mail Carrier/Supervisor
United States Postal Service
01.2014 - 01.2017
Assistant Manager
Rent-A-Center
01.2010 - 01.2012
No Degree - Haz. Materials Technician: Chlorine Specialist
Emergency Response Technologies
No Degree - Applied Analytical Chemistry
Hach Technical Training Center
No Degree - Advanced Security And Fire Safety Post 9/11
New York Institute of Security And Fire Safety
High School Diploma -
New Haven CJCC
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