Vincenzo Reyna
West Monroe,LA
Summary
Detail-oriented Guest Service Manager with expertise in staff training, guest accommodations, and property management systems. Committed to enhancing guest satisfaction and streamlining operations for optimal service delivery.
Overview
17
17
years of professional experience
Work History
Guest Service Manager
Kilpatrick Hotels LLC
Ruston, LA
07.2016 - 07.2026
- Led team in implementing tailored service initiatives, boosting guest satisfaction.
- Managed front desk operations, ensuring efficient check-in and check-out processes.
- Utilized Quore to communicate room status updates and guest requests to housekeeping and maintenance.
- Used GXP Empower to address guest questions and concerns through direct chat support.
- Counted cash deposits as well as recorded company credit card receipts in both Inn-Flow as well as QuickBooks.
Front Desk Agent
Kilpatrick Properties LLC
Ruston, LA
05.2010 - 07.2016
- Managed guest check-in and check-out processes, ensuring seamless service delivery.
- Handled reservation systems to optimize room bookings and maximize occupancy rates.
- Coordinated with housekeeping to maintain high standards for cleanliness and readiness of rooms.
- Assisted guests with inquiries, providing information on local attractions and services.
Night Auditor
Kilpatrick Hotels LLC
Ruston, LA
04.2009 - 05.2010
- Managed nightly financial audits, ensuring accuracy in revenue reporting and discrepancies resolution.
- Coordinated nightly cash handling procedures, maintaining secure cash flow and transaction integrity.
- Oversaw front desk operations during night shifts, providing exceptional customer service and support.
- Trained and mentored junior staff on audit processes and guest service excellence standards.
Education
Bachelor of Arts - Computer Science
Allan Hancock College
Santa Maria, CAHigh School Diploma -
Cabrillo High School
Lompoc, CA06-2000
Skills
- Guest accommodations
- Customer service management
- Reservation management
- Sales and upselling
- Operations management
- Property management
- Staff development
- Employee development
Timeline
Guest Service Manager
Kilpatrick Hotels LLC
07.2016 - 07.2026
Front Desk Agent
Kilpatrick Properties LLC
05.2010 - 07.2016
Night Auditor
Kilpatrick Hotels LLC
04.2009 - 05.2010
Bachelor of Arts - Computer Science
Allan Hancock College
High School Diploma -
Cabrillo High School