Summary
Overview
Work History
Education
Skills
Timeline
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Vinciana Ewing

Miami,Florida

Summary

Passionate customer service advocate with commitment to supporting clients in all aspects of cases. Excellent communication and relationship building skills with diverse audiences. Friendly and engaging with strong team collaboration abilities.

Overview

6
6
years of professional experience

Work History

Advocate 4Me Rep Sr.

United HealthCare
02.2022 - Current
  • A member of an outbound outreach team meeting the on-demand needs of the health plan to reach members in meaningful circumstances.
  • Assisting our D-SNP members with their needs and completing their Health Risk Assessment
  • Collaborating with my peers to answer their questions in our teams chats or one on one.
  • Peer to peer observations.
  • Experience as a Point of Contact in absence of leadership.
  • Readily available to do any task or job that is asked of me.
  • Proficient in HRAs, inbound and outbound welcome calls, JCI calls, CMS calls, engagement room, voicemail call-back, and voicemail entries.

Medical Assistant

Baptist Health
10.2019 - 02.2022
  • Greet patients and take them to the exam room to obtain vital signs and perform routine lab tests.
  • Enter patient information into EHR database and scheduling system.
  • Partnered with practice manager to create tools to improve health delivery systems.
  • Trained on-boarding Medical Assistants and gave clear direction on how to succeed in their role.

Medical Assistant

Care Spot
08.2018 - 10.2019
  • Managed front-office activities to optimize facility workflow in appointment management, customer service, verifying insurance, and collecting payments.
  • Established relationships with patients and medical staff to ensure the best of care.
  • Resolved customer conflict by using strong communication and conflict management skills.

Education

Certified Medical Assistant Diploma -

Fortis College
12.2012

Skills

  • Analytical thinking
  • Works independently to prioritize and organize own work to meet deadlines
  • Serving as a resource to others
  • Provide explanations and information to others on topics within area of expertise
  • Research information and develop customer specific resolutions
  • Basic proficiency with Windows PC applications
  • Ability to learn new and complex computer system applications
  • Excellent written and verbal communication skills

Timeline

Advocate 4Me Rep Sr.

United HealthCare
02.2022 - Current

Medical Assistant

Baptist Health
10.2019 - 02.2022

Medical Assistant

Care Spot
08.2018 - 10.2019

Certified Medical Assistant Diploma -

Fortis College

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Vinciana Ewing