Vinh Hoang
Broken Arrow
Summary
Experienced cash vault specialist with over 20 years of experience in the banking industry. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Adapt at processing customer transactions, counting money and maintaining balanced cash drawer with high level of accuracy. Trained in all aspects of opening and closing procedures.
Overview
25
25
years of professional experience
Work History
Cash Vault Production Coordinator
Bank Of Oklahoma
01.2004 - Current
- Complied with security and internal control procedures and policies and conducted mandatory trainings to educate staff on new and existing processes.
- Balanced staff and vault at end of day and secured monies in accordance with established procedures.
- Reconciled branch reports and general ledger accounts to identify unusual transactions, fraud and accounting errors.
- Answered customer questions and explained policies and procedures to solve problems and assist with complex transactions.
- Performed vault, alarm and door duties to facilitate opening and closing of operations.
- Notified manager of equipment malfunctions and dispatched service to enhance security and reduce downtime.
- Supported, trained and encouraged 15 employees to actively cross-sell financial institution service and product offerings.
- Assigned and distributed workflow to support efficient and effective front line operations.
- Observed all procedures regarding financial and customer information to prevent possible breaches and data misuse.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Rapidly and efficiently prepared customer and ATM cash and change orders.
- Upheld strict financial controls by keeping funds secure and accurately transferring monies.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Investigated staff out-of-balance conditions and instituted corrective procedures.
Shift Manager
Git And Galup
01.1999 - 12.2004
- Adhered to company standards and compliance requirements for operations and cleanliness of all areas.
- Trained and mentored new employees to maximize team performance.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Modernized and improved operational procedures to increase efficiency and profitability while tightly controlling costs such as labor and preventing waste.
- Excelled in every store position and regularly backed up front-line staff to keep expertise fresh and relevant.
- Tracked receipts, employee hours and inventory movements.
- Exercised composure under pressure and in escalated customer service scenarios.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Coached crew members to optimize performance and motivate toward more efficient work.
Education
Bachelor of Science - Accounting And Finance
East Central University
Ada, OKAssociate of Science - Business Administration And Management
Eastern Oklahoma State College
Wilburton, OKHigh School Diploma -
Mcalester High School
Mcalester, OKSkills
- 45-50 WPM typing speed
- Cash Handling
- Strong account analysis skills
- Compliance, banking laws and regulations
- Rapid 10-key data entry
- MS Office
- Business operations
- Team building
- Problem resolution
- Cash Control Guidelines
Reference
Tonya Clymer
VP, MANAGER, BANK OPERATIONS
(918)619-0972
AVP, VIRTUAL VAULT ANALYST
(918)949-7504
I love the outdoors. I play golf, tennis, football, basketball, and baseball. I enjoy taking my two little daughters on hiking trails and to the park.
I also love to take walks with my beautiful wife and enjoy fishing time together. That is why I love the outdoors so much.
Timeline
Cash Vault Production Coordinator
Bank Of Oklahoma
01.2004 - Current
Shift Manager
Git And Galup
01.1999 - 12.2004
Bachelor of Science - Accounting And Finance
East Central University
Associate of Science - Business Administration And Management
Eastern Oklahoma State College
High School Diploma -
Mcalester High School
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