RISA GILBERT
Inman,SC
Summary
Eight plus years of experience in the medical field providing patient-centered care, remote the last three years. Over twenty years of experience in providing quality customer service. Seeking to maintain a position that offers professional challenges utilizing interpersonal, time management, and problem-solving skills.
Overview
11
11
years of professional experience
Work History
PATIENT FLOW COORDINATOR
Cleveland Clinic
10.2015 - 05.2023
- Actively participate in maintenance of 24/7 daily systems to maximize patient flow and optimize bed capacity across enterprise
- Meet regularly with other departments to discuss, problem-solve, and develop mitigation strategies related to improvement of patient flow
- Interpret and support policies, procedures, and safety standards to facilitate daily operations
- Communicate and collaborate with Access Nurses and Nursing Operations Managers to maximize day-to-day patient and bed flow management and to ensure patients are placed in timely manner.
- Maintained confidentiality of patient data and condition to safeguard health information.
PATIENT ACCESS REPRESENTATIVE
Cleveland Clinic Marymount Hospital
04.2015 - 10.2015
- Performed 50-60 registrations daily by completing accurate face to face interviews to obtain demographic, insurance, medical, and financial information
- Prepared patient estimates either using software or following established policies and procedures
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Answered incoming calls, scheduled appointments and filed medical records.
CUSTOMER SERVICE REPRESENTATIVE
Nationwide Titan Insurance
06.2012 - 01.2015
- Assisted 60-80 clients daily with their policies and initiated claims
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Handled customer inquiries and suggestions courteously and professionally.
- Investigated and resolved customer inquiries and complaints quickly.
Education
Psychology
Kaplan University
Remote (Davenport, IA)10.2015
High School Diploma -
Del Mar High School
San Jose, CA06.1992
Skills
- Healthcare System Navigation
- Medical Terminology
- 45-50 WPM Typing Speed
- Customer Experience
- Administrative/clerical
- Healthcare Operations
- Verbal and Written Communication
- Computer Proficiency
- Patient Flow Management
- Data Entry
- EPIC EHR
Timeline
PATIENT FLOW COORDINATOR
Cleveland Clinic
10.2015 - 05.2023
PATIENT ACCESS REPRESENTATIVE
Cleveland Clinic Marymount Hospital
04.2015 - 10.2015
CUSTOMER SERVICE REPRESENTATIVE
Nationwide Titan Insurance
06.2012 - 01.2015
Psychology
Kaplan University
High School Diploma -
Del Mar High School
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