Rachelle Miller
Houston,TX
Summary
Medical Administration Professional offering excellent communication, motivation and computer skills with a proven track record of providing superior assistance to medical personnel for the last fifteen years. Meets deadlines and performs tasks such as maintaining patient records, handling all patient & facility correspondence while working with a high level of multicultural awareness. Bringing forth customer service skills and with an understanding of the medical industry and important medical terminology.
Overview
20
20
years of professional experience
Work History
Medical Records
APEX HOME HEALTH LLC
Houston, TX
04.2024 - Current
- Established organized filing systems for medical records, expediting access to essential information when needed.
- Streamlined clinic operations by maintaining accurate medical records and coordinating with support staff.
- Maintained accurate electronic medical records, contributing to overall efficiency and quality of care.
- Increased office efficiency with effective management of medical records and documentation.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- CMS/ Palmetto GBA upload ADR/ Pre-Claims.
- Schedule Physical Therapy Services and Track PT/OT evaluations.
Medical Records
ATWELL HOME HEALTH
Houston, TX
01.2019 - 04.2024
- Follow up scheduling for patients and update Doctor with results along with the nurses
- Maintained accurate patient records and documentation using electronic health record systems.
- Performed all administrative duties and served as first contact for all patient and visitors.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Skilled at working independently and collaboratively in a team environment.
- Coordinated communication between healthcare professionals and patients to enhance service delivery.
- Ordered requested Medical Supplies for patients.
- CMS/ Palmetto GBA E-Services upload ADR/Pre-Claim
Intake Coordinator
EASTGATE HEALTHCARE SERVICE INC.
Houston, TX
04.2017 - 12.2018
- Served as the first point-of-contact by providing direct customer service to all patients and visitors.
- Answered and expedited all incoming calls to appropriate personnel or taking messages as required.
- Performed administrative duties such as fax, scan, and file away patient charts.
- Reviewed oasis (soc, recerts, and 485) to ensure the patient is receiving what was ordered by the doctor.
- Responded and scanned document(s) to doctors gathering information from patients upon arrival.
- Resolved patient complaints and issues as needed.
- Coordinated patient data scheduled for a skilled nurse or doctor visit as ordered.
- Verified patient insurance coverage and plans.
- Request prior authorization for services from insurance provided.
- Prepared payroll.
- Prepared and mailed business letters.
- Scheduled meetings and coordinated catered events.
Medical Receptionist
ST. MARY’S HEALTHCARE INC.
Houston, TX
01.2009 - 12.2016
- Planned, coordinated and directed various business functions including scheduling, data intake, payroll, and managing personnel.
- Trained new employees and ordered DME supplies
- Medical intake insurance verification, maintained records and CMS.
- Maintained patient charts, and received orders back in a timely manner.
- Created admission charts.
- Ensured that all work areas was HIPPA Complaint.
- Scheduled catered events.
Customer Service Representative/Cashier
FRY’S ELECTRONICS
Houston, TX
11.2008 - 01.2009
- Greeted customers.
- Handled cash, credit and check transactions for customers.
- Issued receipts and refunds.
- Balanced cashier drawer.
- Verified prices for customers.
- Maintained a clean work area.
Receptionist/Billing Assistant
MEMORIAL HERMANN MEDICAL SUPPLIES
Katy, TX
03.2006 - 09.2008
- Billing and Coding.
- Created medical claims.
- Worked claims in collections.
- Worked denials via E.O.B’s.
- Patient intake coordinator.
- Compiled, copied, sorted and filed doctor order.
- Verified physician NPI/UPIN.
- Trained new employees.
- Inventory tracking, scheduled and delivered equipment and purchased equipment.
Education
High School Diploma -
George Bush High School
Richmond, TX05.2003
Skills
- Medical Billing and Coding
- ICD9 ICD10
- Insurance Verification
- Medicare and Medicaid
- CMS Exporting skills
- Claim Processing
- HIPPA Compliance
- Microsoft Office, Work, Excel Quick-books
- Electronic Medical Records
- ADR / Pre-Claims
- Scheduling Coordinator
- 45-50 wpm typing speed
- Customer Service Oriented
Timeline
Medical Records
APEX HOME HEALTH LLC
04.2024 - Current
Medical Records
ATWELL HOME HEALTH
01.2019 - 04.2024
Intake Coordinator
EASTGATE HEALTHCARE SERVICE INC.
04.2017 - 12.2018
Medical Receptionist
ST. MARY’S HEALTHCARE INC.
01.2009 - 12.2016
Customer Service Representative/Cashier
FRY’S ELECTRONICS
11.2008 - 01.2009
Receptionist/Billing Assistant
MEMORIAL HERMANN MEDICAL SUPPLIES
03.2006 - 09.2008
High School Diploma -
George Bush High School