Vinh Nguyen
Jersey City,NJ
Summary
Dedicated and detail-oriented Salesforce and Docusign Product Owner with over five years of hands-on experience in administering and optimizing Salesforce and Docusign environments, particularly in Sales Cloud and Docusign. I hold four Salesforce certifications and have a strong focus on platform governance, integrations (Salesforce/Conga/Docusign), and automation (Flow/Process Builder). My expertise lies in translating complex operational needs into scalable Salesforce integrated CLM solutions that enhance business processes.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Product Owner- Salesforce Docusign and GTM Apps Lead
INFORMA MARKETS
New York, New York
06.2021 - Current
- - Lead a dedicated Salesforce product and developer team to deliver comprehensive Salesforce configuration, integrations, and governance for sales and service operations. I successfully stabilized platform performance by addressing slowdowns and incomplete batch updates, ensuring a seamless user experience.
- - Own the platform roadmap and release prioritization, ensuring clear and consistent communication with stakeholders. I translate operational requirements into scalable automations and insightful reports, significantly improving operational visibility and decision-making across the organization.
- - Proactively remediated technical debt and maintained API integrations, documenting platform standards, roles, permissions, and controls to preserve data integrity and security. This has enhanced the overall reliability and performance of our Salesforce environment.
- - Coordinate cross-functional teams and external vendors using CAPM/project management practices across the Software Development Life Cycle (SDLC) to meet project timelines and budget targets. My strong analytical skills help evaluate product success through KPIs and metrics, identifying areas for improvement and driving continuous optimization.
- - Collaborate with business users to understand their workflow needs and enhancement opportunities, ensuring that the solutions we implement align with their requirements and improve their day-to-day operations.
Salesforce Zendesk Administrator
LUMINATOR TECHNOLOGY GROUP
Dallas, Texas
05.2021 - 06.2021
- - Configured Zendesk Talk and designed efficient support flows, implementing custom objects, profiles, email templates, workflows, and access controls to enhance routing and support accuracy. This improved the overall customer support experience and reduced response times.
- - Conducted mass updates and record management using Data Loader/ETL, significantly improving data quality and reporting capabilities. My attention to detail ensured that our data remained accurate and reliable for decision-making.
- - Developed training materials and conducted training sessions for end-users, ensuring they were equipped to utilize the tools effectively and efficiently.
Sales Engineer
FUCHS LUBRICANTS
Dallas, Texas
04.2019 - 09.2020
- - Designed and optimized business processes while leading contract negotiations with various stakeholders to streamline sales operations and support revenue growth. My ability to analyze and improve workflows contributed to increased efficiency and productivity.
- - Collaborated closely with internal teams to ensure alignment on product offerings and customer needs, enhancing overall customer satisfaction. I acted as a bridge between technical and non-technical teams, ensuring everyone was on the same page.
- - Managed the documentation of processes and standard operating procedures (SOPs) to support operational continuity and user adoption of new systems. G
Regional Sales Manager
BEKA WORLD LP
Dallas, Texas
04.2018 - 04.2019
- - Managed a $2M territory across eight states, prioritizing key accounts and expanding channel partnerships by 80% to improve market coverage and forecasting accuracy. My strategic approach to territory management led to significant revenue growth.
- - Developed and executed strategic sales plans that resulted in increased market penetration and revenue growth. I consistently met and exceeded sales targets through effective planning and execution.
Territory Sales Manager
BASF Master Builders Division
Dallas, Texas
06.2016 - 03.2018
- - Drove a 14% sales growth through effective pricing strategies and territory management in a $1.2M region. My ability to analyze market trends and adjust strategies accordingly was key to this success.
- - Built strong relationships with clients and stakeholders, ensuring their needs were met and fostering long-term partnerships. My focus on customer satisfaction helped solidify our reputation in the market.
Education
Bachelor of Science - Accounting
UNIVERSITY OF TEXAS AT AUSTIN
Austin, TX12-2012
Skills
- - Salesforce Integrations (Zendesk, Jira)
- - SFDC Configuration (Sales Cloud, Service Cloud)
- - Data Loader / ETL
- - Flow Builder / Process Builder
- - Reporting & Dashboards
- - Stakeholder Management
- - Automation & Data Integrity
- - Product Ownership & Agile Methodologies
- - Strong Analytical Skills
- - Excellent Communication & Interpersonal Skills
- Release planning
- Business analysis
- Product backlog management
- Roadmap development
Certification
Salesforce Administrator
Salesforce Service Cloud
Salesforce Business Analyst
Salesforce Platform App Builder
Scrum Product Owner
Certified Associate In Project Management
Certified Professional Sales Person
Timeline
Product Owner- Salesforce Docusign and GTM Apps Lead
INFORMA MARKETS
06.2021 - Current
Salesforce Zendesk Administrator
LUMINATOR TECHNOLOGY GROUP
05.2021 - 06.2021
Sales Engineer
FUCHS LUBRICANTS
04.2019 - 09.2020
Regional Sales Manager
BEKA WORLD LP
04.2018 - 04.2019
Territory Sales Manager
BASF Master Builders Division
06.2016 - 03.2018
Bachelor of Science - Accounting
UNIVERSITY OF TEXAS AT AUSTIN