Dynamic and results-oriented leader with over 10 years of experience delivering innovative Salesforce solutions for enterprise organizations. Proven expertise in streamlining processes and enhancing user experiences, consistently driving measurable time and cost savings. Proven expertise in stakeholder collaboration, product ownership, and Salesforce administration, backed by certifications as a SAFe Product Owner/Product Manager (POPM) and Salesforce Certified System Administrator. Committed to leveraging technical skills and strategic vision to foster organizational growth and efficiency while ensuring alignment with business objectives and enhancing overall performance.
Hi, I’m
Yehuda Smith
Miami,FL
Summary
Overview
11
years of professional experience
2
Certification
Work History
Southern Glazer’s Wine & Spirits
Salesforce Product Owner
08.2018 - 05.2025
Job overview
- Designed and delivered self-service customer registration and verification for 25,000+ users, saving thousands of hours for sales and service teams.
- Built an automated sample order system, eliminating manual entry of 250,000+ samples annually and saving 40,000+ hours of work.
- Co-led the Service Champions Group, engaging stakeholders throughout the development lifecycle, shortening time-to-market, and ensuring agility in product delivery.
- Implemented high-value Salesforce enhancements, including:
- Real-time delivery date modifications and pickup rma requests integrated into legacy backend systems.
- Enhanced SLA calculations based on customers supported time zones.
- Replaced legacy Process Builders with scalable Flows for improved configurability and performance.
B&H Photo & Video
Salesforce System Administrator
01.2016 - 09.2017
Job overview
- Managed Salesforce CRM configuration, security, workflows, and reporting for enterprise operations.
- Supported sales and service teams by delivering automation, dashboards, and system enhancements.
RCYA Enterprises
Manager, eCommerce Logistics & Strategy
06.2014 - 01.2016
Job overview
- Directed logistics operations and technology strategy to support growing eCommerce business.
- Optimized workflows to improve order fulfillment and reduce operational costs.
Education
Central Yeshiva Tomchei Temimim Lubavitz
B.A. First Rabbinic Degree
University Overview
Rabbi Yuroslavsky, Chief Rabbi Kiryat Malachi
Rabbinic Ordination
University Overview
Kollel Menachem, Central Yeshiva Tomchei Temimim, Oholei Torah, Yeshivas Ohr Elchonon Chabad
Rabbinic Studies
University Overview
Skills
- Strategic roadmap creation
- Data-driven business analysis
- Empathetic customer engagement
- Innovative problem-solving
- Business Process Optimization
- User Experience & Self-Service Solutions
- Collaborative stakeholder management
- Salesforce CRM management
- Integrations
- Cross-Functional Team Leadership
- Technical expertise
Certification
- Salesforce Certified System Administrator (2017)
- SAFe Product Owner/Product Manager (POPM) (2020)
Languages
English
Native or Bilingual
Yidish
Professional Working
Hebrew
Professional Working
Timeline
Salesforce Product Owner
Southern Glazer’s Wine & Spirits
08.2018 - 05.2025
Salesforce System Administrator
B&H Photo & Video
01.2016 - 09.2017
Manager, eCommerce Logistics & Strategy
RCYA Enterprises
06.2014 - 01.2016
Rabbi Yuroslavsky, Chief Rabbi Kiryat Malachi
Rabbinic Ordination
Kollel Menachem, Central Yeshiva Tomchei Temimim, Oholei Torah, Yeshivas Ohr Elchonon Chabad
Rabbinic Studies
Central Yeshiva Tomchei Temimim Lubavitz
B.A. First Rabbinic Degree
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