Viniecia Jordan
Glendale,AZ
Summary
Accomplished professional with expertise in employee training and workflow optimization, honed at PepsiCo. Proven track record in enhancing team collaboration and customer relationship management. Successfully implemented strategies that increased efficiency by 20%. Adept at problem solving and safety compliance, driving operational excellence and fostering a productive work environment.
Overview
9
9
years of professional experience
Work History
Order Picker
Kehe Distribution
Goodyear, AZ
03.2025 - Current
- Operated warehouse equipment to efficiently pick and prepare customer orders.
- Collaborated with team members to streamline picking processes and improve workflow efficiency.
- Assisted in training new staff on proper order picking techniques and warehouse procedures.
Owner/Worker
With Care Mover's LLC
Phoenix, AZ
04.2018 - Current
- Managed logistics for residential and commercial moving services.
- Coordinated team schedules to optimize workflow efficiency.
- Oversaw inventory management for packing materials and equipment.
- Implemented safety protocols to ensure crew compliance during moves.
- Developed client relationships to enhance service satisfaction and retention.
- Trained new employees on best practices for moving techniques.
- Managed daily operations of business, including hiring and training staff.
- Identified new opportunities for growth, expansion, and diversification.
Warehouse Worker
Instawork
Goodyear, AZ
02.2024 - 03.2025
- I worked through this agency for KeHe as a temporary worker.
- Assisted team members in fulfilling orders and preparing shipments quickly.
- Followed safety procedures to ensure a secure working environment consistently.
Trainer
Target
Phoenix, AZ
01.2024 - 11.2024
- Developed training materials for team members on product knowledge and customer service.
- Conducted onboarding sessions for new hires to ensure smooth integration into the team.
- Collaborated with management to identify training needs and implement development programs.
Trainer
PepsiCo
Phoenix, AZ
02.2021 - 12.2023
- Facilitated workshops to enhance team skills in communication and conflict resolution.
- Evaluated training effectiveness through feedback and made necessary adjustments promptly.
- Mentored junior trainers, providing guidance on best practices and instructional techniques.
- Maintained accurate records of training attendance and participant progress for reporting purposes.
Supervisor
Virtuoso Sourcing Group, Tempe Az
Tempe, AZ
05.2016 - 03.2018
- Supervised team operations to ensure efficient workflow and productivity.
- Conducted regular performance evaluations to provide feedback and support growth.
- Reviewed operational procedures to identify areas for improvement and efficiency gains.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Created new strategies for improving customer service standards within the organization.
Education
High School Diploma -
Arsenal Technical High School
Indianapolis, IN05-2001
Some College (No Degree) - Accounting
University of Phoenix
Mesa, AZSkills
- Customer relationship management
- Team collaboration
- Workflow optimization
- Conflict resolution
- Employee training
- Safety compliance
- Time management
- Problem solving
- Effective communication
Timeline
Order Picker
Kehe Distribution
03.2025 - Current
Warehouse Worker
Instawork
02.2024 - 03.2025
Trainer
Target
01.2024 - 11.2024
Trainer
PepsiCo
02.2021 - 12.2023
Owner/Worker
With Care Mover's LLC
04.2018 - Current
Supervisor
Virtuoso Sourcing Group, Tempe Az
05.2016 - 03.2018
High School Diploma -
Arsenal Technical High School
Some College (No Degree) - Accounting
University of Phoenix
Similar Profiles
MICHAEL J BUSCHMICHAEL J BUSCH
Transportation Supervisor at Kehe DistributionTransportation Supervisor at Kehe Distribution
Michael BannonMichael Bannon
Product Restock and Organizer at Kehe DistributionProduct Restock and Organizer at Kehe Distribution
Jonathan TrilloJonathan Trillo
Warehouse Forklift Operator at Kehe DistributionWarehouse Forklift Operator at Kehe Distribution
Katrina HaywardKatrina Hayward
Retail Sales Representative at Kehe DistributionRetail Sales Representative at Kehe Distribution
Shayna ThompsonShayna Thompson
Senior Paralegal at Gravis LawSenior Paralegal at Gravis Law