Jessica De La Torre
Surprise
Summary
Customer service specialist with over 5 years of experience in retail and financial services, adept at fostering strong customer relationships and enhancing team collaboration. Skilled in staff training, active listening, and problem-solving, consistently supporting peers to optimize customer satisfaction. Passionate about leveraging collaborative skills to drive innovative solutions and achieve strategic goals.
Overview
10
10
years of professional experience
Work History
Order Picker
Amazon
Goodyear
11.2025 - Current
- Adhered to safety protocols while navigating warehouse environments.
- Organized picked items for timely packing and shipping procedures.
- Communicated effectively with supervisors regarding workflow and challenges.
- Fulfilled orders quickly to accomplish challenging daily objectives.
Processor
Goodwill
SURPRISE
05.2025 - 10.2026
- Processed donations efficiently to maintain inventory flow.
- Sorted and organized merchandise for retail display.
- Ensured compliance with all applicable regulations, laws, and guidelines.
- Preserved safe and clean work environment by keeping shelves, pallet area and workstations neat.
Order Picker
Amazon
08.2024 - 12.2024
Customer Service Representative
Charles Schwab
Phoenix
02.2024 - 06.2024
- Assisted clients with account inquiries and service requests.
- Resolved customer issues through effective communication and problem-solving skills.
- Educated customers on investment options and financial products available.
- Utilized company systems to track service requests and follow-ups efficiently.
Order Picker
Amazon
Goodyear
05.2023 - 11.2023
Credit Assistance and Recovery
Discover Financial Services, DFS
Phoenix
04.2020 - 12.2022
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Worked with cross-functional teams to achieve goals.
- Maintained updated knowledge through continuing education and advanced training.
Front End Supervisor
Bed Bath and Beyond
01.2017 - 06.2020
- Assisted peers in chat, enhancing team support and collaboration.
- Maintained professionalism in challenging calls, ensuring exceptional service.
- Contributed to senior leadership feedback, improving employee experience.
- Remained updated on policies to reduce errors and improve accuracy.
- Identified service needs through questions, providing precise assistance.
- Provided excellent customer service, resolving inquiries and fostering store loyalty.
- Built strong customer relationships, ensuring repeat business and positive feedback.
- Kept current on store policies, facilitating seamless transactions and exchanges.
- Engaged with customers to understand needs, improving service and operational processes.
- Fostered a positive team environment by training new employees, enhancing their skills and boosting overall team morale.
Front Desk Receptionist
Celebrity Tanning
07.2017 - 08.2019
- Managed client interactions, enhancing satisfaction and retention.
- Exceeded daily revenue targets through strategic sales.
- Calculated precise sales prices, ensuring transaction accuracy.
- Collaborated on cashier duties and product support.
- Efficiently processed customer check-ins, improving service flow.
Education
High School -
Willow Canyon High School
Surprise, AZ08.2014
Skills
- Customer Service
- Retail Sales
- Staff Training
- Active Listening
- Customer Relationship Management
- Problem Solving
- Team Collaboration
- Cash Handling
- Workflow optimization
- Attention to detail
Languages
English
Timeline
Order Picker
Amazon
11.2025 - Current
Processor
Goodwill
05.2025 - 10.2026
Order Picker
Amazon
08.2024 - 12.2024
Customer Service Representative
Charles Schwab
02.2024 - 06.2024
Order Picker
Amazon
05.2023 - 11.2023
Credit Assistance and Recovery
Discover Financial Services, DFS
04.2020 - 12.2022
Front Desk Receptionist
Celebrity Tanning
07.2017 - 08.2019
Front End Supervisor
Bed Bath and Beyond
01.2017 - 06.2020
High School -
Willow Canyon High School