Vinindi Withanage
Rockville,United States
Summary
- Experienced information technology and customer service professional with excellent communication and interpersonal skills, with an ability to communicate clearly, timely and accurately.
- Seeking an opportunity that will allow me to utilize my problem-solving skills and attention to detail to further develop my abilities in the field of Information Technology (IT).
- Pursuing an undergraduate degree in Information Technology with two years of coursework completed.
- U.S Green Card holder - eligible to work in the United States.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Harris Teeter
08.2024 - Current
- Assist in troubleshooting and resolving customer requests in person.
- Collaborate with team members to enhance the customer service experience.
- Respond to customer needs, providing product information, aisle locations, back stock checks, and price verifications for approximately 75 customers daily.
- Provide technical assistance to help customers open new user accounts, find sales items and coupons on the Harris Teeter mobile app.
- Ability to effectively prioritize and execute tasks in a high-pressure environment.
- Use Honeywell scanners for scanning merchandise.
- Set up and configure checkout register/workstation and assist with software troubleshooting.
Customer Service Representative
Keels Supermarket
Kiribathgoda, Sri Lanka
01.2021 - 07.2021
- Support inventory management and process improvements.
- Stocked shelves with products and maintained organized displays.
- Assisted customers with product inquiries and provided recommendations.
- Operated cash register and processed customer transactions.
- Maintained cleanliness and order in the store.
Education
Bachelor of Science - Information Science
University of Maryland
College Park, MD01-2027
Associate of Arts - Information Systems
Montgomery College
Rockville, MD08-2025
Some College (No Degree) - English-as-a-Second-Language Education
Montgomery College
Rockville, MD01-2023
Skills
- Python
- Windows OS
- Debugging
- Microsoft Outlook
- Software Development Life Cycle (SDLC)
- Analyzing
- Technical troubleshooting
- Cash register operation
- Mobile app support
- Microsoft Office Suite
- Strong teamwork
- Multitasking and prioritization
- Active listening
Training
- Future Link - Self advocacy and career development, 09/2024
- Career Essentials in Generative AI - Microsoft and LinkedIn, 05/2024
- Zendesk Customer Service Professional Certificate, 05/2024
- What Is Generative AI? - LinkedIn, 04/2024
- Ethics in the Age of Generative AI - LinkedIn, 04/2024
- Generative AI: The Evolution of Thoughtful Online Search - LinkedIn, 04/2024
- Streamlining Your Work with Microsoft Copilot - LinkedIn, 04/2024
Volunteer Experience
- Music Teacher, Miyuru Music Institute, Sri Lanka, 12/2018, Taught classical Indian music to children.
- Library Volunteer, High School Library, 10/2016, Volunteered for reshelving.
Languages
Sinhala
Full Professional
English
Professional
Timeline
Customer Service Representative
Harris Teeter
08.2024 - Current
Customer Service Representative
Keels Supermarket
01.2021 - 07.2021
Bachelor of Science - Information Science
University of Maryland
Associate of Arts - Information Systems
Montgomery College
Some College (No Degree) - English-as-a-Second-Language Education
Montgomery College
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