Vinny Ribeiro
Jacksonville Beach,FL
Summary
Motivated and detail-oriented professional with strong problem-solving skills, honed through experience in customer service and home remodeling. Eager to transition into the tech industry as a Quality Analyst, with foundational knowledge in HTML and CSS from online courses. Passionate about product evaluation, customer satisfaction, and ensuring high-quality results, with a commitment to continuous learning and growth within a dynamic team.
Overview
5
5
years of professional experience
Work History
Cabinet Service Technician
Woodsman Kitchen & Floors
Jacksonville, FL
03.2024 - Current
- Performed onsite repair of equipment at customer locations.
- Prepared job assignment reports and forms for accountability and traceability.
- Completed scheduled appointments on time to drive quality service.
- Adhered to quality assurance procedures during every stage of the service process.
- Installed new components or replaced defective parts to restore functionality.
Contractor for Home Remodeling Company
Indoor Home Enhancers
Jacksonville, USA
02.2020 - 03.2024
- In charge of a team to ensure projects are completed accurately, timely and safely
- Developed detailed plans for projects based on customer needs and expectations.
- Logged inventory to track supply counts, organize equipment, and gather important materials.
- Set specific goals for projects to measure progress and evaluate end results.
- Performed regular inspections to ensure quality control standards were being met throughout the project life cycle.
Education
Associate's Degree -
Unidade Estacio University
Brazil12-2014
Graphic and Digital Design
Uninter International University
OnlineSkills
- Excellent problem-solving skills
- Quality assurance
- Troubleshooting skills
- Analytical thinking
- Work order prioritization
- Customer relationship management
- Currently taking a course on HTML & CSS
Languages
- English: High-level proficiency
- Portuguese: Native / Fluent
Timeline
Cabinet Service Technician
Woodsman Kitchen & Floors
03.2024 - Current
Contractor for Home Remodeling Company
Indoor Home Enhancers
02.2020 - 03.2024
Associate's Degree -
Unidade Estacio University
Graphic and Digital Design
Uninter International University
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