Vincent Terlecki

• Assisted NSU students, faculty, and staff in the use of software and hardware as needed
• Used ticketing systems to manage and process support actions and requests.
• Managed high levels of call flow and responded to technical support needs.

▪  Post and make listings up-to-date

▪  Make sure the website and eBay store are updated every day

▪  work with customers to provide excellent customer service and experience to deliver the product on time.

• Worked in CVS and Senior living facility
• helped out with everyday tasks. Took care of Seniors and made sure they were comfortable in the dining hall.

• Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
• Maintained school PCs, networks and mobile devices.
• Proved successful working within tight deadlines and a fast-paced environment.

• Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
• Answered questions about store policies and addressed customer concerns.
• Analyzed customer feedback and identified areas for improvement.

• Assisted Seniors getting in and out of the dining hall
• Delivered exceptional guest experiences through attentive service and quick response to issues.
• Monitored dining room inventory and replenished as necessary.
• Stayed up-to-date on menu changes to help Seniors make good food choices.
• Built a long-lasting relationships with residents.