Overview
Work History
Education
Skills
Affiliations
Timeline
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Vinston Hamilton

New Haven,CT

Overview

11
11
years of professional experience

Work History

Student Retention Specialist

Board of Education
New Haven, CT
10.2012 - 09.2023
  • Maintained current knowledge of equal employment opportunity and affirmative action guidelines and laws.
  • Assisted customers with complaints, inquiries, and billing issues while maintaining a high level of customer satisfaction.
  • Provided detailed reports on customer feedback and retention metrics for management review.
  • Created personalized communication plans for key accounts based on individual needs and preferences.
  • Generated monthly reports outlining progress made towards meeting retention objectives.
  • Identified potential risks associated with retaining existing customers and developed action plans accordingly.
  • Obtained and examined relevant information to validate customer complaints and determine possible causes.
  • Developed strategies to improve customer experience and increase loyalty.

Education

Bachelor of Science - Psychology

Fayetteville State University
Fayetteville, NC
07-1993

Skills

  • Performance Evaluation
  • Talent Acquisition
  • Procedure Compliance
  • Human Resources Support
  • Benefits Administration
  • Organizational Development
  • Time Management
  • Excellent Communication
  • Interpersonal Communication
  • Time management abilities
  • Team Collaboration
  • Task Prioritization
  • Remote Conferencing and Communication
  • Personnel engagement
  • Organizational Skills
  • Effective Communication
  • Decision-Making
  • Problem-Solving
  • Conflict Resolution
  • Affirmative action
  • Analytical and Critical Thinking
  • Multitasking

Affiliations

- FOR SEVERAL YEARS I WAS A YOUTH BASKETBALL COACH

- I WORKED IN THE ATHLETIC DEPT OF NEW HAVEN

- IM A FATHER OF SIX FOUR BIOLOGICAL AND TWO EXTENDED

Timeline

Student Retention Specialist

Board of Education
10.2012 - 09.2023

Bachelor of Science - Psychology

Fayetteville State University
Vinston Hamilton