Vinston Hamilton
New Haven,CT
Overview
11
11
years of professional experience
Work History
Student Retention Specialist
Board of Education
New Haven, CT
10.2012 - 09.2023
- Maintained current knowledge of equal employment opportunity and affirmative action guidelines and laws.
- Assisted customers with complaints, inquiries, and billing issues while maintaining a high level of customer satisfaction.
- Provided detailed reports on customer feedback and retention metrics for management review.
- Created personalized communication plans for key accounts based on individual needs and preferences.
- Generated monthly reports outlining progress made towards meeting retention objectives.
- Identified potential risks associated with retaining existing customers and developed action plans accordingly.
- Obtained and examined relevant information to validate customer complaints and determine possible causes.
- Developed strategies to improve customer experience and increase loyalty.
Education
Bachelor of Science - Psychology
Fayetteville State University
Fayetteville, NC07-1993
Skills
- Performance Evaluation
- Talent Acquisition
- Procedure Compliance
- Human Resources Support
- Benefits Administration
- Organizational Development
- Time Management
- Excellent Communication
- Interpersonal Communication
- Time management abilities
- Team Collaboration
- Task Prioritization
- Remote Conferencing and Communication
- Personnel engagement
- Organizational Skills
- Effective Communication
- Decision-Making
- Problem-Solving
- Conflict Resolution
- Affirmative action
- Analytical and Critical Thinking
- Multitasking
Affiliations
- FOR SEVERAL YEARS I WAS A YOUTH BASKETBALL COACH
- I WORKED IN THE ATHLETIC DEPT OF NEW HAVEN
- IM A FATHER OF SIX FOUR BIOLOGICAL AND TWO EXTENDED
Timeline
Student Retention Specialist
Board of Education
10.2012 - 09.2023
Bachelor of Science - Psychology
Fayetteville State University