Vinston Hamilton
Hamden,connecticut
Summary
Retention professional with proven track record in enhancing student loyalty and reducing churn. Skilled in data analysis, student relationship management, and implementing retention strategies. Strong focus on team collaboration and achieving tangible results. Highly adaptable and dependable with excellent communication and problem-solving skills.
Results-driven professional well-versed in student retention strategies and client relationship management. Known for delivering impactful solutions that enhance customer loyalty and satisfaction. Consistently collaborates with cross-functional teams to achieve organizational goals and adapt to evolving business needs with strong focus on conflict resolution and communication skills.
Overview
28
28
years of professional experience
Work History
Student Retention Specialist
Board of Education
New Haven, CT
10.2012 - 09.2022
- Developed customer retention strategies to enhance loyalty and reduce churn rates.
- Analyzed customer feedback to identify trends and improve service offerings.
- Collaborated with cross-functional teams to implement targeted marketing campaigns.
- Conducted training sessions for staff on best practices in customer engagement.
- Created reports on customer behavior metrics to inform strategic decisions.
- Implemented process improvements that streamlined communication with at-risk student.
Shift Supervisor
State of Connecticut
New Haven, CT
08.2004 - 11.2014
- Supervised daily operations to ensure adherence to safety and quality standards.
- Trained and mentored new staff on operational procedures and best practices.
- Implemented workflow improvements, enhancing overall team efficiency and productivity.
- Monitored inventory levels, coordinating with supply chain to maintain optimal stock.
- Conducted performance evaluations for team members, providing constructive feedback for development.
- Led team meetings to communicate objectives, expectations, and performance metrics effectively.
- Trained new employees and delegated daily tasks and responsibilities.
Juvenal Detention Officer
State of Connecticut
New Haven, CT
10.1999 - 08.2004
- Monitored inmate behavior to ensure compliance with facility rules and regulations.
- Conducted regular inspections of detention areas for safety and security hazards.
- Assisted in processing new detainees, ensuring proper documentation and orientation.
- Responded promptly to emergencies, employing de-escalation techniques when necessary.
- Maintained accurate records of inmate activities, incidents, and disciplinary actions.
- Participated in training sessions to enhance knowledge of detention procedures and protocols.
- Facilitated communication between inmates and staff to promote a safe environment.
- Responded swiftly to emergency situations with appropriate use of force when necessary to protect both inmates'' well-being and facility security.
Counselor
St Francis Home for Children
Prospect, CT
10.1994 - 10.1995
- Developed individualized treatment plans based on client needs and goals.
- Provided emotional support to children through active listening and counseling techniques.
- Facilitated group therapy sessions, promoting communication and coping strategies among participants.
- Collaborated with multidisciplinary team to assess and improve client care approaches.
- Implemented behavioral management strategies to enhance children's social skills and interactions.
- Maintained accurate documentation of client progress and treatment outcomes in compliance with regulations.
Education
Bachelor of Science - Psychology
Fayetteville State University
Fayetteville, NC01-1993
Associate of Science - Associates
University of Cincinnati
Cincinnati, OH01-1988
Timeline
Student Retention Specialist
Board of Education
10.2012 - 09.2022
Shift Supervisor
State of Connecticut
08.2004 - 11.2014
Juvenal Detention Officer
State of Connecticut
10.1999 - 08.2004
Counselor
St Francis Home for Children
10.1994 - 10.1995
Bachelor of Science - Psychology
Fayetteville State University
Associate of Science - Associates
University of Cincinnati