VIOLA CUELLAR
Quest Diagnotics
Ladera Ranch,CA
10
years of professional experience
Dedicated Quality Assurance Professional experienced in quality control and process improvement. Delivered enhanced product quality through a keen eye for discrepancies and effective collaboration. Focused on leveraging interpersonal skills and problem-solving expertise to drive organizational success.
Work History
Quality Assurance Associate
11 Months- Validated test result accuracy through detailed review of records, controls, and release documentation.
- Directed quality control reviews to ensure compliance with SOPs, CAP standards, and CLIA requirements.
- Investigated nonconformances and documented corrective actions for laboratory quality issues.
- Monitored specimen handling workflows to maintain chain-of-custody and testing integrity.
- Coordinated audit preparation by organizing quality records, logs, and procedural evidence.
- Refined quality processes to reduce errors and strengthen consistency across laboratory operations.
- Supported continuous improvement efforts by actively participating in process reviews and suggesting data-driven recommendations for enhancement.
- Assisted with independent internal and external audits.
- Supported audit preparation through research, analysis and presentation development.
- Collaborated with managers to write procedures for Molecular Genetics.
- Reduced defects in production by consistently reviewing processes and collaborating with cross-functional teams.
Client Services Representative, Tech 1
1 Year 2 Months- Used proper telephone etiquette and all available resources to respond to incoming customer inquiries, requests ,and complaints competently and courteously.
- Troubleshot inquiries and followed up with customers on unresolved issues, ensuring timely communication and support.
- Follow through in a timely manner to resolve all issues and concerns.
- Research and resolve more complex customer issues, including those referred by CSR I, II and Assistants.
- Report laboratory results to clients and patients using established protocols.
- Receive report for missing specimens and resolve the issues with proper documentation and communication with affected customers according to established policies. This includes missing specimens that have been accessioned, those not reported by customers and not accessioned and specimens identified on the interface pending lists.
- Supported technical departments in resolving problems.
- Educated and guided clients on lab processes, enhancing their understanding of proper handling and shipping of samples.
- Process confirmation and corrected reports as required.
- Ensured supervisor was informed of client concerns as appropriate to keep supervisor informed of client concerns, problems, or deviations from established procedures.
- May provide coaching and/or training to less experienced staff.
- Suggested process improvements to enhance quality and efficiency within the department.
- Performed additional tasks to meet business needs as assigned to meet the business needs or customer requirements.
Specimen Technician III
4 Years 2 Months- Centrifuged, aliquoted, and prepared samples for testing while maintaining specimen integrity.
- Processed patient specimens accurately, following accessioning, labeling, and barcoding protocols.
- Verified requisitions and matched specimens to orders in laboratory information systems.
- Inspected samples for acceptability, documenting discrepancies and routing rejected specimens appropriately.
- Maintained compliance with safety, biohazard, and chain-of-custody procedures during specimen handling.
- Sorted and distributed specimens to correct testing departments according to priority and workflow.
- Assisted technicians with specimen processing, troubleshooting, and workflow support during peak volumes.
- Aided in quicker diagnoses for patients through efficient completion of urgent tests as required.
- Troubleshot and resolved equipment and process issues.
- Coordinated and managed laboratory projects and experiments.
- Provided support and guidance to junior lab staff.
- Developed new protocols and improved existing laboratory processes.
- Assisted scientists by collecting and organizing laboratory data.
Pharmacy Technician
6 Years 6 Months- Collaborated with peers, technicians, and pharmacists to prioritize and fulfill medication orders efficiently.
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
- Supported pharmacist in processing high volume of prescriptions while addressing customer inquiries promptly.
- Prepared and processed medical insurance claim forms and records.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Entered prescription information into computer databases.
- Ordered, labeled and counted stock of medications and entered inventory data into computer.
- Cleaned and maintained equipment and work areas following established protocols.
- Ensured accurate labeling and counting of medication stock for efficient inventory control and entered inventory data into computer.
- Coordinated with doctors and insurance agencies to resolve prescription cost issues effectively.
- Communicated effectively with doctors and insurance agencies to resolve prescription cost
Laboratory Assistant
10 Months- Calibrated and maintained laboratory and field equipment, ensuring operational accuracy and reliability.
- Organized work area and managed inventory of supplies and reagents to support efficient laboratory operations.
- Collected samples for testing in accordance with established protocols, contributing to reliable data collection.
Education
Associate of Science - Biology
Skills
Report Preparation
Internal audits
Inspections
Specimen Preparation
Data Collection
Microsoft Office
Critical Thinking Proficiency
Collaboration skills
Decision-making
Team Management
Team leadership
Detail-oriented
Team collaboration
Process documentation
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved Employee Everyday Hero's Award by completing New York and CAP audit with accuracy and efficiency.
- Achieved a 83% decrease in lost testing by introducing a system for Optimaxx to maintain all manifest for billing.
Timeline
Quality Assurance Associate
Quest Diagnotics
11.2025 - CurrentRead More
Client Services Representative, Tech 1
Quest Diagnostics
09.2024 - 11.2025Read More
Specimen Technician III
Quest Diagnotics
07.2020 - 09.2024Read More
Pharmacy Technician
CVS Pharmacy
09.2017 - 03.2024Read More
Laboratory Assistant
Belize Agricultural Health Association
09.2016 - 07.2017Read More
Sacred Heart Junior College
Associate of Science from Biology
Read More