Viola Fauteux
Patient Transporter
Hartford,CT
Summary
Bed Control Coordinator managing bed assignments, patient flow optimization, and discharge coordination across hospital units. Coordinates admissions, transfers, and real-time bed availability in EHR systems while aligning nursing, physicians, and housekeeping to reduce turnaround time and support timely patient placement. Strengthens interdepartmental communication to keep placements moving safely and efficiently.
Overview
1
1
Language
1
1
Certification
9
9
years of professional experience
Work History
Caregiver
Companions Forever
12.2025 - Current
- Developed personalized care plans to meet individual client needs effectively.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Assisted clients with daily living activities, enhancing comfort and independence.
- Monitored and documented clients' health conditions, reporting changes to healthcare professionals.
- Implemented engaging activities to promote mental stimulation and emotional well-being.
- Coordinated transportation for clients to appointments, ensuring timely access to services.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
Bed Control Coordinator
Saint Francis Medical Center
03.2023 - 11.2025
- Coordinated patient admissions and discharges to enhance bed utilization and support patient care across departments.
- Collaborated with nursing and medical staff to assess patient needs and prioritize bed assignments.
- Collaborated with nursing and medical staff to evaluate patient needs and prioritize bed assignments, improving overall patient flow.
- Coordinated patient admissions and discharges to optimize bed utilization across departments.
- Collaborated with housekeeping to ensure rooms were cleaned promptly, resulting in reduced turnaround times for incoming patients.
- Streamlined communication between nursing staff and physicians, facilitating timely patient placement decisions and reducing wait times.
Emergency Room Unit Secretary
Saint Francis Medical Center
08.2023 - 03.2024
- Managed patient admissions and discharges, ensuring accurate documentation and timely processing.
- Coordinated communication among medical staff, patients, and families, ensuring clarity and continuity of care.
- Improved overall workflow within the ER unit by consistently prioritizing tasks based on urgency level and departmental goals.
- Maintained electronic health records, ensuring compliance with hospital protocols and regulations.
- Streamlined workflow within ER unit by prioritizing tasks based on urgency and departmental objectives.
- Developed effective filing systems for patient records, enhancing retrieval speed and accuracy.
- Coordinated ambulances for patients being transferred to another facility or nursing home.
Receptionist
Middlesex Primary Care
08.2022 - 03.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Coordinated communication between medical staff and patients to improve service delivery and patient satisfaction.
- Coordinated communication between medical staff and patients to enhance service delivery.
- Answered phone promptly and directed incoming calls to correct offices.
- Confirmed appointments, communicated with clients, and updated client records.
- Confirmed appointments and updated client records while ensuring clear communication with clients.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Streamlined front desk operations by managing phone calls, emails, and walk-in clients to enhance overall clinic efficiency.
Emergency Room Unit Secretary
UF Health The Villages
03.2020 - 06.2022
- Scheduled appointments and procedures, optimizing workflow within the emergency department.
- Enhanced patient experience by providing compassionate support and assistance in emergency room.
- Ensured organized and efficient work environment through diligent filing and document management.
- Streamlined communication between healthcare professionals by promptly answering phone calls and relaying important messages.
- Facilitated communication among healthcare professionals by promptly answering phone calls and relaying critical messages.
Medical Transporter
UF Health The Villages
03.2020 - 06.2022
- Assisted healthcare personnel in loading and unloading patients safely.
- Logged transport activities and patient information to ensure compliance and facilitate care coordination.
- Improved patient satisfaction with prompt and courteous transport services, assisting with wheelchair or stretcher usage as needed.
- Promoted proper lifting techniques and body mechanics during patient transfers, enhancing safety awareness among colleagues.
- Assisted patients in maintaining personal belongings during transport, ensuring all items were returned to them upon arrival at their destination.
- Improved patient satisfaction with prompt and courteous transport services, assisting with wheelchair or stretcher usage.
- Provided reliable support to both clinical staff members and patients throughout daily operations within the healthcare facility.
- Increased safety awareness among colleagues by promoting proper lifting techniques and body mechanics during patient transfers.
- Navigated challenging situations involving difficult patients or unforeseen obstacles with patience, empathy, and adaptability.
Environmental Services Housekeeper
UF Health The Villages
06.2017 - 03.2020
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
- Ensured cleanliness and sanitation in assigned areas to maintain health and safety standards.
- Trained new staff on proper cleaning techniques and safety protocols to ensure consistent adherence to health standards.
- Developed cleaning schedules to improve time management and workflow across multiple facilities.
- Operated cleaning equipment, including floor scrubbers and vacuums, with proficiency and care.
- Trained new staff on proper cleaning techniques and safety protocols to enhance team performance.
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote a sanitary treatment and services environment.
- Emptied trash cans and recycling bins to promote a clean, sanitary environment, and reduce odors and debris.
Education
High School Diploma -
Leesburg High School
Leesburg, FLSkills
- Bed management
- Discharge planning
- Patient flow optimization
- Interdepartmental communication
- Patient placement coordination
- Bed assignment coordination
- Capacity planning
- Healthcare regulations
- Patient safety
- HIPAA compliance
- EHR documentation
- Patient admissions processing
Certification
CPR
Timeline
Caregiver
Companions Forever
12.2025 - Current
Emergency Room Unit Secretary
Saint Francis Medical Center
08.2023 - 03.2024
Bed Control Coordinator
Saint Francis Medical Center
03.2023 - 11.2025
Receptionist
Middlesex Primary Care
08.2022 - 03.2023
Emergency Room Unit Secretary
UF Health The Villages
03.2020 - 06.2022
Medical Transporter
UF Health The Villages
03.2020 - 06.2022
Environmental Services Housekeeper
UF Health The Villages
06.2017 - 03.2020
High School Diploma -
Leesburg High School
Languages
5