Viola Hancock
Summary
Diligent Technical Analyst with solid background in IT technical analysis. Proven track record of diagnosing and resolving complex technical issues, ensuring minimal downtime and operational efficiency. Demonstrated ability in system troubleshooting and software support, showcasing strong problem-solving and communication skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
IT Technical Analyst
HCA Health One Aurora
10.2022 - Current
- Enhanced system performance by identifying and resolving complex technical issues.
- Facilitated seamless transitions during organizational changes by managing data migration projects efficiently.
- Successfully managed multiple IT projects simultaneously, meeting strict deadlines and budget constraints.
- Mentored junior team members in technical concepts and skills development, fostering a culture of continuous learning within the organization.
- Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems.
- Delivered comprehensive technical support to end-users, ensuring minimal downtime and swift issue resolution.
Data Technician
Kaiser Permanente
02.2020 - 09.2022
- Ensured timely completion of projects with strong time management and prioritization skills.
- Assisted in designing and implementing custom data solutions tailored to client needs.
- Provided training and support to end-users, fostering a deeper understanding of various data tools and applications.
- Implemented effective backup strategies, safeguarding valuable information from potential loss or corruption.
- Troubleshot complex issues within databases, providing prompt resolutions that minimized downtime impacting business operations.
Communcation Supervisor
Olate Medical Center
11.2016 - 09.2018
- Served as a liaison between upper management and employees, addressing concerns or issues promptly and professionally to maintain a positive work environment.
- Managed budget allocation for the communications department, ensuring the most cost-effective use of resources in achieving objectives.
- Spearheaded interdepartmental collaboration efforts by organizing cross-functional workshops and training sessions aimed at improving overall organizational communication capabilities.
- Optimized internal communications by creating clear guidelines for email etiquette, meeting protocols, and documentation standards.
- Gathered feedback from employees on a regular basis to identify areas for improvement within the company''s communication infrastructure.
- Oversaw the selection and management of external vendors, negotiating contracts to secure optimal service offerings at cost-effective rates for communication-related projects.
Help Desk Technician
Olathe Medical Center
09.2013 - 10.2016
- Provided basic end-user troubleshooting and desktop support.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Provided remote support to users across multiple locations, demonstrating flexibility and adaptability in problemsolving.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
Education
Some College (No Degree) - Health Information Management
Johnson County Community College
Overland Park, KS01-2017
Skills
- IT infrastructure
- IT risk management
- Network administration
- IT service management
- Critical Thinking
- Network security
- Time management
- Strong Communication Skills
Certification
Health Information Systems Management
Timeline
IT Technical Analyst
HCA Health One Aurora
10.2022 - Current
Data Technician
Kaiser Permanente
02.2020 - 09.2022
Communcation Supervisor
Olate Medical Center
11.2016 - 09.2018
Help Desk Technician
Olathe Medical Center
09.2013 - 10.2016
Some College (No Degree) - Health Information Management
Johnson County Community College
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