Viola McGuire
Glen Burnie
Summary
I am dependable and outstanding customer service representative capable of achieving a positive customer relationship through clear and helpful communication. Well-versed in handling tough situations and conflicts, with a proven track record in customer service and support. I excel in enhancing client satisfaction through effective communication and problem-solving. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations.
Overview
13
13
years of professional experience
Work History
Case Processing Analyst II
ASM
Fairfax
12.2024 - Current
- Check emails, troubleshooting support with consumer health insurance through FFM, Processing cases collecting and reconcile data from several proprietary data sources, opening and closing cases and making updates to their accounts
Customer Service Specialist
ASM
Fairfax
10.2024 - 12.2024
- Check emails, enter important information data, help with all the information needed, Responding and keeping customers up to date with their accounts
Call Taker/Dispatcher
AAA Club Alliance
Newark
01.2021 - 08.2022
- ANSWER CALL TO DISPATCH TOW TRUCK OUT TO MEMBERS
- ANSWER ANY BILLING INFORMATION
- TAKE PAYMENTS ON ACCOUNTS
- GO OVER MEMBER ACCOUNTS, HELPING WITH ANY INFORMATION THEY NEED
PCA Personal Care Assistant
Roper Hospital
Charleston
07.2016 - 01.2018
- Companionship, communication, answering phones, stocking supplies
Customer Service Representative
AT&T
South Carolina
02.2014 - 05.2016
- Responsible for handling a high volume of inbound and outbound calls
- Sold AT&T products and service to existing customers as well as potential and new customers
- Handled customer billing inquires as well as apply credits to customer accounts
Customer Service Rep
Dail America
North Charleston
09.2012 - 01.2014
- Customer services inbound
- Helping customers with insurance questions, finding doctor office in their location, scheduling appointments, going over health plans communication.
- Answering medical questions, taking payment over phone also giving insurance information.
- Provided doctors and co-payment information
Education
Diploma -
Goose Creek High School
Goose Creek, SCSkills
- CPR
- Customer service
- Customer support
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Case Processing Analyst II
ASM
12.2024 - Current
Customer Service Specialist
ASM
10.2024 - 12.2024
Call Taker/Dispatcher
AAA Club Alliance
01.2021 - 08.2022
PCA Personal Care Assistant
Roper Hospital
07.2016 - 01.2018
Customer Service Representative
AT&T
02.2014 - 05.2016
Customer Service Rep
Dail America
09.2012 - 01.2014
Diploma -
Goose Creek High School
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