Viola Pettus
Las Vegas,NV
Summary
Expert in enhancing customer satisfaction through exceptional service delivery and support. Skilled in implementing customer service best practices to drive positive outcomes. Proven track record of resolving issues efficiently and fostering strong client relationships.
Overview
3
3
years of professional experience
Work History
Cook
Cobblestone Cottage
Las Vegas, USA
09.2023 - Current
- Communicate with my other workers about preparing everything at the beginning and the end of the day.
- Ensure the Waitresses fill their hot water and check with them about upcoming reservations.
- Around closing, I'll clean and double-check the fridge and freezer, and make a list for my manager for the coming weeks.
- Adhered fully to kitchen standards involving required portion sizes, individual recipe instructions, and safe food handling procedures.
Porter
Terrible's
Las Vegas, USA
08.2022 - 08.2023
- Communicated completion of duties with coworkers and managers to ensure accountability.
- Assessed the cleanliness of high-traffic areas, hallways, the lobby, and the reception.
- Addressed customer concerns and answered inquiries regarding store policies.
- Managed the stocking of the cooler while consistently maintaining cleanliness and tidiness across all areas.
Education
High School Diploma -
Valley High School
Las Vegas, NVSome College (No Degree) - Graphic Design
University of Las Vegas
Las Vegas, NVSkills
- Quality assurance
- Customer interaction
- Time management
- Inventory management
- Food safety
- Organization and cleanliness
- Cash handling accuracy
- Multitasking
- Customer service
- Problem solving
Timeline
Cook
Cobblestone Cottage
09.2023 - Current
Porter
Terrible's
08.2022 - 08.2023
High School Diploma -
Valley High School
Some College (No Degree) - Graphic Design
University of Las Vegas