Viola Tran
West Chester
Summary
Accomplished Store Manager specializing in operational efficiency and staff development. Recognized for implementing successful business strategies that enhance revenue and customer satisfaction. Prepared to leverage expertise in driving impactful operational improvements.
Overview
2
2
Languages
11
11
years of professional experience
Work History
Store Manager of Operations
Paris Cafer Bakery
West Chester
04.2021 - 03.2026
- Managed daily operations and staffing for a busy bakery environment.
- Developed and implemented efficient workflows to enhance store performance.
- Implemented successful business strategies to increase revenue and target new markets.
- Monitored sales trends to adjust product offerings and promotions accordingly.
- Identified areas of improvement in store operations processes.
- Developed and maintained store policies, procedures and operations manual.
- Trained new employees on operational procedures and customer service standards.
- Recruited, trained, coached and mentored staff members in customer service skills.
- Created weekly schedules for staff members according to business needs.
- Resolved customer complaints promptly to ensure satisfaction and loyalty.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
Cashier Team Lead
Pho 96 Vietnamese Kitchen
West Chester
06.2015 - 03.2020
- Trained new team members on cash handling procedures and customer service.
- Managed cash registers and ensured accurate financial transactions.
- Supervised cashier staff to ensure smooth daily operations.
- Maintained cleanliness and organization of the front counter area.
Education
High School Diploma -
Han Thuyen High School
Viet Nam06-2011
Skills
- Operational efficiency
- Sales analysis
- Inventory management
- Policy development
- Staff training
- Customer service
Languages
English
Professional
Vietnamese
Professional
Timeline
Store Manager of Operations
Paris Cafer Bakery
04.2021 - 03.2026
Cashier Team Lead
Pho 96 Vietnamese Kitchen
06.2015 - 03.2020
High School Diploma -
Han Thuyen High School