Violet Alvarez
Santa Rosa,CA
Summary
At Mountain Mikes Pizza, a proactive Shift Leader excelled in enhancing customer satisfaction and streamlining operations. Demonstrated expertise in POS systems and a commendable ability to resolve complex issues, ensuring a safe and efficient work environment. Skillfully balanced cash handling with superior customer service, fostering a positive and results-driven team atmosphere. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Shift Leader Manager
Mountain Mikes Pizza
09.2022 - Current
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Frequently inspected production area to verify proper equipment operation.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Collected, arranged, and input information into database system.
Cashier
Mountain Mikes Pizza
11.2021 - 09.2022
- Worked closely with shift manager to solve problems and handle customer concerns.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Greeted customers entering store and responded promptly to customer needs.
- Answered questions about store policies and addressed customer concerns.
- Restocked and organized merchandise in front lanes.
Education
Associate of Science - Registered Nurse
Santa Rosa Junior College
Santa Rosa, CA08.2026
High School Diploma -
Rancho Cotate High School
Rohnert Park, CA05.2024
Skills
- Positive Attitude
- Customer service excellence
- Complex Problem-Solving
- Problem-Solving
- POS Systems
- Cleaning and sanitizing
- Product Knowledge
- Cash handling expertise
Timeline
Shift Leader Manager
Mountain Mikes Pizza
09.2022 - Current
Cashier
Mountain Mikes Pizza
11.2021 - 09.2022
Associate of Science - Registered Nurse
Santa Rosa Junior College
High School Diploma -
Rancho Cotate High School
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