Violet Kafumufu
Mesquite
Summary
Professional with high standard for quality and results. Prepared to excel in estimating repair costs, managing customer expectations, and ensuring accurate documentation. Strong focus on team collaboration, flexibility with changing needs, and maintaining reliability. Skilled in damage assessment, cost estimation software, and customer service.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Body Shop Estimator
Supreme Auto Paint and Body Inc.
11.2024 - Current
- Preparing the repair Estimate for the customer.
- Improved workflow efficiency in the body shop by collaborating with technicians to identify bottlenecks and implement solutions.
- Collaborated with the owner to develop marketing strategies that increased overall business revenue from new clients seeking body shop services.
- Manage our customer claims from beginning to the end.
- Contributed to a safer work environment by strictly adhering to safety protocols during repair procedures.
- Reduced average turnaround times for repairs,
- Effectively managing scheduling and prioritizing urgent jobs.
- Enhanced communication with insurance companies by maintaining clear and consistent documentation of repair processes.
Customer Service Manager
Alorica
01.2023 - 10.2024
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressed issues and implemented effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Kept accurate records to document customer service actions and discussions.
- Implemented quality control measures to maintain high standards of service across all touchpoints within the organization.
Education
Master of Science - Social Work
Liberty University
Lynchburg, VA10-2026
Skills
- Vehicle Body Repair
- CCC 1
- Expert Estimation Techniques
- Strong Focus on Accuracy
- Inventory Management
- Customer service
- Problem resolution
- Customer relations
- Time management
- Settlement negotiations
- Insurance policy coverage knowledge
- Xactimate kevel 1 (new skill)
Certification
All Lines Adjuster License.
Languages
English
Full Professional
Timeline
Body Shop Estimator
Supreme Auto Paint and Body Inc.
11.2024 - Current
Customer Service Manager
Alorica
01.2023 - 10.2024
Master of Science - Social Work
Liberty University
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