Violet Lewis
Paris,TX
Summary
Dynamic customer service professional with a proven track record at Resultscompanies, excelling in conflict resolution and enhancing customer loyalty. Skilled in data entry and multitasking, I effectively streamlined processes, achieving quicker response times and improved efficiency. My empathetic approach and attention to detail consistently drive customer satisfaction and operational success.
Overview
32
32
years of professional experience
Work History
Customer Service Representative
Resultscompanies
09.2013 - 05.2014
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
Health Insurance Claims Processor/Associate
Perot Systems Healthcare
04.2007 - 04.2013
- Worked with claims adjusters and examiners to expedite processing in alignment with procedures.
- Evaluated and settled complex insurance claims in strict timeframes.
- Achieved quick resolution of outstanding issues by conducting thorough follow-ups on pending claims.
- Reduced processing time for each claim by utilizing efficient data entry techniques and attention to detail.
- Developed and implemented health education strategies to reach target audiences.
Process Health Insurance Claims/Telephone Customer Service Representative
Dallas General Life Insurance Company
05.1982 - 09.2005
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Streamlined issue resolution processes, leading to quicker response times for customers in need of assistance.
- Provided constructive feedback during team meetings, contributing ideas for process improvements that result in increased efficiency within the department.
Education
Bachelor of Arts -
Southeastern Oklahoma State University
Durant, OKHigh School Diploma -
Boswell Oklahoma High
Boswell, OK05-1967
Skills
- Customer service
- Customer support
- Data entry
Timeline
Customer Service Representative
Resultscompanies
09.2013 - 05.2014
Health Insurance Claims Processor/Associate
Perot Systems Healthcare
04.2007 - 04.2013
Process Health Insurance Claims/Telephone Customer Service Representative
Dallas General Life Insurance Company
05.1982 - 09.2005
Bachelor of Arts -
Southeastern Oklahoma State University
High School Diploma -
Boswell Oklahoma High
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