Violet Merz
Summary
Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.
Overview
1
1
year of post-secondary education
2
2
years of professional experience
Work History
Sales Associate
Brandy Melville
Walnut Creek
12.2023 - 06.2025
- Resolved customer inquiries and complaints promptly to ensure satisfaction and loyalty.
- Helped customers find specific products, answered questions, and offered product advice.
- Trained new associates on sales techniques, product knowledge, and customer service standards.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Maintained cleanliness of store environment including floors, windows, displays.
Bakery Sales Associate
Le Gateau Elegant
Walnut Creek
02.2023 - 11.2023
- Cake and pastry sales, barista, Washed and sanitized dishes in accordance with health and safety standards., helping take orders over the phone
- Greeted customers and provided exceptional customer service.
- Handled customer inquiries and resolved issues with professionalism and care.
- Maintained cleanliness and organization of display cases and sales area.
- Maintained a clean and organized work area throughout the day.
- Collaborated with team members to restock inventory and prepare pastries.
- Assisted in stocking shelves with bakery products, including cakes, pastries, breads and other baked goods.
- Provided customers with detailed information about available services and products in bakery.
Education
Loyola Marymount University
Los Angeles, CA 07.2026 - 08.2026
University of California, Davis
Davis, CA 09.2025 - 05.2026
Las Lomas High School Senior -
Las Lomas High School
Walnut Creek, CASkills
- Sales techniques
- Customer service
- Visual merchandising
- Inventory management
- Problem resolution
- Team collaboration
- Communication skills
Volunteer Experience
- White Pony Express, 06/01/22
- Peacemaker, Parkmead Elementary, 01/01/15
Languages
- White Pony Express, 06/01/22
- Peacemaker, Parkmead Elementary, 01/01/15
Clubs Extracurriculars
- White Pony Express, 06/01/22
- Peacemaker, Parkmead Elementary, 01/01/15
Timeline
Loyola Marymount University
07.2026 - 08.2026
University of California, Davis
09.2025 - 05.2026
Sales Associate
Brandy Melville
12.2023 - 06.2025
Bakery Sales Associate
Le Gateau Elegant
02.2023 - 11.2023
Las Lomas High School Senior -
Las Lomas High School