Violet O’Dell
Fort Wayne,IN
Summary
Dynamic leader with proven expertise in employee training and customer service excellence, honed at Painted Tree Marketplace. Skilled in conflict resolution and cash handling, I excel in creating efficient, safe work environments that enhance team performance and customer satisfaction. Demonstrated ability to improve service delivery by effectively mentoring staff and resolving issues, ensuring a professional appearance and optimal operational flow. Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.
Overview
3
3
years of professional experience
Work History
Shift Lead
Painted Tree Marketplace
02.2024 - Current
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Trained and mentored new employees to maximize team performance.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Subway Sandwich Artist
Subway
04.2023 - 02.2024
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
Daycare Employee
Aboite Lutheran Church
01.2022 - 02.2024
Education
Concordia Lutheran High School
Fort Wayne, INSkills
- Decision-making capabilities
- Customer service focus
- Employee Training
- Guest service
- Conflict Resolution
- Workplace Safety
- Performance Improvement
- Loss Prevention
- Cash Handling
- Creative Problem-Solving
- Staff Training and Development
- Daily workflows
- Flexible Schedule
- Sales and Upselling
- Complaint resolution
- Issue Resolution
- Professional Appearance
Activities
Sewing, Fccla club at school, Social Media Promotions for Painted Tree Marketplace, babysitting,
Timeline
Shift Lead
Painted Tree Marketplace
02.2024 - Current
Subway Sandwich Artist
Subway
04.2023 - 02.2024
Daycare Employee
Aboite Lutheran Church
01.2022 - 02.2024
Concordia Lutheran High School
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