Violet Pitts
The Colony,TX
Summary
Detail-oriented Customer Service Representative specializing in complaint resolution and client education. Enhances customer satisfaction through effective communication while managing relationships and resolving conflicts. Excels in fast-paced environments by prioritizing tasks and contributing to team success in achieving business objectives.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Globe Life Insurance
Waco, Texas
01.2025 - 06.2026
- Resolved customer complaints through effective communication and problem-solving techniques.
- Assisted clients with policy inquiries and claims processing to ensure accurate information.
- Educated customers on insurance products and services to improve understanding.
- Provided training support to new team members on company policies and procedures.
- Handled customer inquiries, delivering precise information regarding products and services.
- Promoted high customer satisfaction by providing knowledgeable and friendly service.
- Maintained professionalism in stressful situations, effectively diffusing tension.
Sales Coordinator
Toyota Of Denton
Denton, Texas
03.2024 - 01.2025
- Coordinated sales activities with sales team to boost customer engagement.
- Managed inventory, ensuring accurate stock levels for vehicle displays.
- Developed key customer relationships to increase sales.
- Prepared monthly reports on sales activities, revenue, expenses, and key metrics.
- Generated leads through cold calling, networking, referrals, and other methods.
- Analyzed customer feedback surveys to identify improvement areas for satisfaction enhancement.
- Conducted market research to pinpoint potential customers for sales campaigns.
- Maintained accurate records of sales activity and generated management reports.
Chat Support Representative
State Farm
Dallas, Texas
03.2023 - 02.2024
- Provided customer support via chat for insurance inquiries and claims assistance.
- Maintained current knowledge of State Farm products to provide accurate assistance to clients.
- Collaborated with team members to improve response times and elevate service quality.
- Documented customer interactions accurately to facilitate future reference and follow-up.
- Monitored chat queues for incoming requests requiring immediate assistance.
- Assessed customer satisfaction levels throughout interaction processes.
- Conducted follow-up calls and chats post-resolution to ensure client satisfaction.
- Performed quality assurance checks on resolved tickets to verify accuracy of information.
Education
High School Diploma -
Mesquite High School
Mesquite, TX06-2022
Skills
- Claims processing and policy inquiries
- Customer relationship management
- Call center procedures and experience
- Sales coordination and inventory management
- Quality control
- Spreadsheet proficiency
- Microsoft PowerPoint expertise
- Problem solving
- Decision making
- Task prioritization
- Building rapport
- Conflict resolution
- Stress management
- Effective communication
Timeline
Customer Service Representative
Globe Life Insurance
01.2025 - 06.2026
Sales Coordinator
Toyota Of Denton
03.2024 - 01.2025
Chat Support Representative
State Farm
03.2023 - 02.2024
High School Diploma -
Mesquite High School