Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Nancy Combs

Shawnee,KS

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

1
1
Certification
25
25
years of professional experience

Work History

Customer Service Representative

Julie Stoll/State Farm
Shawnee, Ks
01.2026 - Current
  • Processed claims efficiently and accurately for customer satisfaction.
  • Resolved customer complaints promptly to enhance service quality.
  • Assisted customers with insurance inquiries and policy details.
  • Educated clients about coverage options and policy benefits.
  • Managed customer accounts using State Farm's internal systems.
  • Maintained accurate records of customer interactions and transactions.

Customer Service Representative

Penny Hardesty
Overland Park, Kansas
10.2001 - 12.2025
  • Processed claims efficiently and accurately for customer satisfaction.
  • Resolved customer complaints promptly to enhance service quality.
  • Assisted customers with insurance inquiries and policy details.
  • Educated clients about coverage options and policy benefits.
  • Managed customer accounts using State Farm's internal systems.

Education

Ashland High School
Ashland, Pa

Skills

  • Customer service
  • Claims processing
  • Claim processing
  • Complaint resolution
  • Policy education
  • Customer account management
  • Insurance inquiries
  • Client engagement
  • Time management
  • Attention to detail
  • Team collaboration
  • Appointment scheduling
  • Inbound and outbound calling
  • Product knowledge
  • Punctuality and reliability
  • Payment processing
  • Documentation
  • Computer proficiency

Certification

  • Got my insurance license in P & C and Life/ Health in 1982 and also am a LSA5.

Timeline

Customer Service Representative

Julie Stoll/State Farm
01.2026 - Current

Customer Service Representative

Penny Hardesty
10.2001 - 12.2025

Ashland High School
Nancy Combs