Violet Rengifo Astaiza
Riverview,FL
Summary
Driven Sales Service Representative with successful background building new customer relationships and revenue streams. Connects with customers using service-oriented approach to understand and meet unique needs. Excellent presentation and communication skills honed over extensive sales background.
Overview
14
14
years of professional experience
Work History
Administrative Assistant
PT Solutions
03.2023 - 06.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
Sales Service Consultant
Maplecrest Ford
08.2014 - 04.2020
- I was responsible for speaking with clients and potential customers to help them learn about the Sales Consultants of car products and services
- My duties include meeting with clients, explaining how the company's products or services function and providing training for the product or service
- Established sales goals and strategies that contributed to increased growth in sales and profitability
- Employed cold calling, prospecting, and networking to land new customers and penetrate new markets
- Elevated team performance via strategic planning and coaching in areas of prospecting, sales and value-added presentations
- Enhanced sales volume through skilled support to both new and inactive customers.
Spanish Tutor
Switzerland Neuchâtel
03.2012 - 07.2014
- Conducted tutoring for students in secondary educational environments to help improve grades and achieve Spanish language fluency
- Assisted students with conjugating verbs, explaining sentence structures, and demonstrating typical conversation in Spanish
- Helped students understand rules of Spanish language, Spanish dialects and how Spanish differs from English
- Created unique opportunities to help students understand Spanish culture with educational materials.
Server Assistant
Dallas BBQ Times Square
08.2010 - 12.2011
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales
- Calculated charges, issued table checks, and collected payments from customers
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers
- Delivered customer service excellence by promptly filling orders, communicating food requests to kitchen personnel, and helping ahead of requests
- Greeted guests with friendliness and professionalism
- Worked in close collaboration with team members to ensure customers received high-quality service.
Education
Some College (No Degree) -
English As a Second Language
Jamaica, NYAssociate of Arts - Paralegal Studies
Fiorello H LaGuardia Community College
Queens, NY06.2007
Skills
- Service-driven sales
- Lead generation
- Consultative and relationship selling
- Multidisciplinary team leadership
- Promotional sales events
- Compelling leadership skills
- Sales process
- Sales tracking
- Cross-cultural sales background
Languages
Spanish
Native or Bilingual
Portuguese
Limited Working
Timeline
Administrative Assistant
PT Solutions
03.2023 - 06.2024
Sales Service Consultant
Maplecrest Ford
08.2014 - 04.2020
Spanish Tutor
Switzerland Neuchâtel
03.2012 - 07.2014
Server Assistant
Dallas BBQ Times Square
08.2010 - 12.2011
Some College (No Degree) -
English As a Second Language
Associate of Arts - Paralegal Studies
Fiorello H LaGuardia Community College
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