Violet Sutton
Lawrence,KS
Summary
Dynamic professional with a proven track record at GoodLife Innovations, excelling in disability services and mental health awareness. Recognized for enhancing client independence through innovative training and community integration initiatives. Skilled in policy enforcement and conflict mediation, fostering a collaborative environment that drives team success and improves service delivery. Acquired multiple awards throughout the duration of employment at GoodLife for 'Excellence in Leadership'
Overview
7
7
years of professional experience
1
1
Certification
Work History
Residential Life Coordinator
GoodLife Innovations
Lawrence, KS
09.2021 - Current
- Promoted independence among clients by teaching essential life skills such as budgeting, cooking, and public transportation use.
- Increased community integration for clients through the organization of social events, volunteer opportunities, and outings.
- Managed caseloads efficiently while maintaining accurate records in compliance with state regulations and agency policies.
- Conducted regular performance evaluations for direct support professionals to identify areas of improvement and guide professional development.
- Improved staff performance by providing consistent training and ongoing supervision to direct support professionals.
- Developed and maintained a constructive partnership with external agencies to support clients'' involvement in recreational, educational, and vocational programs.
- Fostered a positive work environment by supporting team members, recognizing achievements, and addressing conflicts in a timely manner.
- Handled technological functions and business administration programs effectively.
- Performed medication inventory and auditing to ensure correct stock
- Worked with controlled substances, and ensured accurate counts for state Board of Pharmacy compliance.
- Provided a voice of reason in difficult situations.
T-Mobile Wireless Sales Consultant
T-Mobile
Lawrence, KS
06.2021 - 12.2021
- Provided training sessions for new employees on company policies, procedures, and product knowledge to ensure consistent service delivery across the team.
- Collaborated closely with marketing team on promotional events, helping to drive sales and customer engagement.
- Worked closely with store management to identify areas for improvement, leading to increased operational efficiency and overall team success.
- Delivered informative product demonstrations and presentations to customers, resulting in increased product interest and sales conversions.
- Managed inventory levels effectively, ensuring optimal stock availability to minimize lost sales opportunities.
- Streamlined the returns process by managing inventory control systems and ensuring accurate recordkeeping.
- Conducted regular audits of merchandising displays for compliance with corporate standards, ensuring an appealing visual presentation for customers at all times.
- Leveraged social media platforms for promotional activities that contributed to increased brand awareness and foot traffic instore.
- Boosted sales revenue by consistently meeting and exceeding sales targets for smartphones, accessories, and service plans.
Spinal Health Clinical Assistant
CHIROPRACTIC Element
Lawrence, KS
03.2020 - 07.2021
- Improved patient satisfaction by handling queries and concerns with empathy and professionalism.
- Taught informational courses to the general population about spinal health.
- Performed marketing and public relations duties for the office.
- Facilitated communication for event setup with non-profit organizations.
- Assisted with the performance of X-Ray scans.
- Provided compassionate support to patients undergoing challenging treatments or experiencing emotional distress related to their condition.
- Troubleshooted insurance claims.
- Assisted healthcare professionals in providing high-quality treatment to patients, ensuring a smooth workflow.
- Collaborated with clinical staff to implement quality improvement initiatives that enhanced overall clinic performance metrics.
- Reviewed physician's calendar and scheduled patient appointments by telephone and in-person.
- Prepared examination rooms and sterilization of equipment following hospital guidelines.
- Enhanced patient care by efficiently managing medical records and coordinating appointments.
- Maintained up-to-date patient records with medical histories and test results.
Business Administration Operations Intern
META
Lawrence, KS
05.2018 - 12.2019
- Studied with senior staff to develop deep understanding of team processes and full operational activities.
- Promoted a positive work environment by being proactive in addressing concerns, offering assistance, and maintaining open lines of communication with colleagues.
- Assisted in the preparation of reports highlighting operational successes and areas requiring further attention or improvement.
- Assisted with coordination of technical and business system process improvements.
- Contributed to the successful execution of various initiatives, working closely with cross-functional teams.
- Supported operations team with resource allocation and utilization for optimal expense control.
- Ensured compliance with industry regulations by staying abreast of changing requirements and updating policies accordingly.
- Wrote and revised technical documentation for operational procedures.
- Played an instrumental role in achieving company-wide goals through diligent work ethic and commitment to excellence.
- Supported team members in reaching project goals by providing guidance and resources as needed.
- Maintained detailed records of all projects, ensuring timely completion and adherence to established guidelines.
Education
Associate of Arts - Cognitive Psychology
Haskell Indian Nations University
Lawrence, KS12-2019
Bachelor of Science - Business Administration And Management
University of Kansas
Lawrence, KS12-2027
Skills
- Mental health awareness
- Disability services
- Multicultural competence
- Training facilitation
- Policy enforcement
- Emergency preparedness
- Facilities management
- Conflict mediation
- Fundraising strategies
- HIPAA compliance
Certification
CPR/First Aid Certified
Timeline
Residential Life Coordinator
GoodLife Innovations
09.2021 - Current
T-Mobile Wireless Sales Consultant
T-Mobile
06.2021 - 12.2021
Spinal Health Clinical Assistant
CHIROPRACTIC Element
03.2020 - 07.2021
Business Administration Operations Intern
META
05.2018 - 12.2019
Associate of Arts - Cognitive Psychology
Haskell Indian Nations University
Bachelor of Science - Business Administration And Management
University of Kansas
Excellence in Leadership
My excellence in leadership has been well earned throughout many years of hard-work at GoodLife innovations. Throughout many years, myself and other dedicated team members have stuck around through the good and bad, and I have ensured throughout my whole time to radiate as much positivity as humanely possible to ensure a coherent work environment. Lastly, I have stepped up into leadership positions, and provided my expertise to my employees, giving them constructive advice to better their professional tracks.