Nancy Apoko
Thousand Oaks ,CA
Summary
. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
Work History
Residential Services Coordinator
CPES
Reseda, CA
05.2020 - 12.2023
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Collected and transported specimens to prepare for lab testing.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Maintained clean and safe environment to promote patient safety and comfort.
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
- Fostered strong relationships with colleagues, contributing to a collaborative work environment that prioritized teamwork among staff members.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Promoted a safe and inclusive healthcare environment, adhering to policies and procedures while advocating for the well-being of all patients.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Organized and replenished unit supplies to maintain team readiness for expected demands.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Facilitated smooth transitions between shifts by maintaining thorough documentation of patient care activities and observations.
- Recognized potential emergencies promptly, initiating appropriate action to stabilize patients until further assistance arrived.
- Reduced stress for patients and families through effective communication and empathetic support.
- Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
- Coordinated a variety of social events to promote resident engagement and foster a sense of community within the facility.
- Reduced resident turnover rates by fostering a positive, supportive living environment.
- Managed daily operations of the residential facility to ensure safety, cleanliness, and overall quality of life for residents.
- Assisted residents in accessing necessary support services such as healthcare providers or mental health professionals.
- Facilitated regular meetings with residents'' families to provide updates on progress while addressing any concerns or questions they may have had.
- Maintained meticulous records related to every aspect of residential services management including incident reports, maintenance requests, budget documentation, and more.
- Oversaw maintenance staff scheduling ensuring timely completion of tasks that contributed significantly towards improved living conditions.
- Continuously sought feedback from residents, staff, and families to inform future improvements to residential services.
- Regularly evaluated program offerings to identify areas for improvement or expansion based on resident needs and interests.
- Streamlined service delivery for increased efficiency by regularly reviewing and updating operational procedures.
- Boosted staff morale and performance through consistent feedback, recognition, and professional development opportunities.
- Implemented comprehensive training programs for new hires, resulting in higher employee retention rates.
- Developed strong relationships with community partners to secure resources and support for residents in need.
- Ensured compliance with all local, state, and federal regulations pertaining to residential services provision.
- Closely monitored budgets and expenditure to maximize resource allocation while minimizing costs.
- Enhanced resident satisfaction by promptly addressing concerns and implementing effective solutions.
- Conducted routine inspections of the facility to identify and address any potential safety hazards or areas in need of repair.
- Promoted an inclusive environment where diversity was celebrated through cultural events and educational initiatives focused on understanding different perspectives.
- Collaborated with multidisciplinary teams to develop individualized plans tailored to meet each resident''s unique needs.
- Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
- Provided crisis management and intervention during emergency situations.
- Enforced policies and safety standards through building and room rounds.
- Coordinated activities and events to create safe, positive and inclusive environment.
- Developed, implemented and monitored residential policies and procedures.
Behavioral Support Technician
Joy Home
Winnetka, CA
04.2017 - 04.2020
- Conducted client rounds to check on residents.
- Provided crisis intervention services, successfully de-escalating situations and ensuring patient safety.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in patient progress.
- Implemented therapeutic activities that promoted skill-building, self-awareness, and healthy coping mechanisms.
- Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.
- Searched resident belongings prior to and during stays.
- Facilitated on-site activities, support groups, and outings for clients.
- Adhered to strict confidentiality guidelines while managing sensitive patient information, maintaining privacy and trust among clients.
- Performed client intake procedures according to internal standards for new admissions.
- Completed documentation for every incident and forwarded to correct personnel for review.
- Delivered evidence-based behavior curricula to students while maintaining high levels of behavioral and academic expectations for students.
- Developed intervention support plans for students to build behavioral skill capacity and preserve student access to instruction.
- Increased student engagement by incorporating social skills training into daily activities and routines.
- Assisted in the development of data-driven interventions to address specific areas of concern related to student behavior.
- Conducted functional behavior assessments to identify root causes of challenging behaviors and inform intervention strategies.
- Provided crisis intervention support, effectively minimizing harm and promoting safety for all involved parties.
- Evaluated the effectiveness of implemented interventions, making adjustments as necessary to optimize results.
- Mentored new Behavioral Support Technicians, sharing best practices and providing guidance throughout their onboarding process.
- Participated in ongoing professional development to stay current on best practices and research-based interventions in the field of behavioral support.
- Reduced instances of disruptive behavior through de-escalation techniques and positive reinforcement strategies.
- Intervened with clients' challenging behaviors by reinforcing therapeutic alternatives and coping mechanisms.
Patient Care Technician
Davita Kidney Care
Santa Anna, TX
01.2024 - Current
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
Education
Bachelor's Of Social Work And Social Administratio - Social Sciences
Makerere University
Kampala Uganda01.2011
High School Diploma - Arts/science
St Mary's Senior Secondary School
Bombo Namaliga Uganda12.2004
Skills
- Mental health awareness
- Safety Standards and Compliance
- Conflict de-escalation
- Staff Communication
- Counseling techniques
- Positive Reinforcement
- Microsoft Office
- Emotional Support
- Team building
- Behavioral Management
- Resident Supervision
- Diversity and Inclusion
- Incident Reporting
- Interpersonal Communication
- Team Supervision
- Staff Training
- Life Skills Development
- Crisis Management
- Case File Management
- Cultural Sensitivity
- Resident support
- Progress Documentation
- Mental Health Disorders
- Daily Living Skills Instruction
- Behavioral Intervention Plans
- Crisis Prevention Intervention
- Staff Meeting Coordination
Languages
Swahili
Full Professional
Luganda and Acholi
Native or Bilingual
Timeline
Patient Care Technician
Davita Kidney Care
01.2024 - Current
Residential Services Coordinator
CPES
05.2020 - 12.2023
Behavioral Support Technician
Joy Home
04.2017 - 04.2020
High School Diploma - Arts/science
St Mary's Senior Secondary School
Bachelor's Of Social Work And Social Administratio - Social Sciences
Makerere University