Kimberly Williams
Athens
Summary
Experienced Residential Services Coordinator with a strong record of resident advocacy, staff leadership, and HIPAA-compliant care coordination. Skilled in communication, problem-solving, and team collaboration to improve resident support and daily operations.
Overview
13
13
years of professional experience
Work History
Residential Services Coordinator
Developmental Disabilities Ministries
11.2013 - Current
- Coordinated residential services aligned with person-centered plans and individual support goals.
- Monitored daily supports, ensuring compliance with developmental disabilities policies and program standards.
- Scheduled staffing coverage, balancing resident needs, shift continuity, and service delivery requirements.
- Collaborated with case managers, families, and direct support staff to resolve care concerns promptly.
- Documented incidents, service updates, and resident progress with accuracy and confidentiality.
- Trained staff on household routines, resident independence supports, and documentation procedures.
- Reviewed support plans and escalated health, safety, or behavioral concerns to appropriate partners.
- Improved coordination of medications, appointments, and community activities across residential settings.
- Streamlined service delivery for increased efficiency by regularly reviewing and updating operational procedures.
- Oversaw maintenance staff scheduling ensuring timely completion of tasks that contributed significantly towards improved living conditions.
- Reduced resident turnover rates by fostering a positive, supportive living environment.
- Developed strong relationships with community partners to secure resources and support for residents in need.
- Enhanced resident satisfaction by promptly addressing concerns and implementing effective solutions.
- Regularly evaluated program offerings to identify areas for improvement or expansion based on resident needs and interests.
- Promoted an inclusive environment where diversity was celebrated through cultural events and educational initiatives focused on understanding different perspectives.
- Ensured compliance with all local, state, and federal regulations pertaining to residential services provision.
- Continuously sought feedback from residents, staff, and families to inform future improvements to residential services.
- Assisted residents in accessing necessary support services such as healthcare providers or mental health professionals.
- Coordinated a variety of social events to promote resident engagement and foster a sense of community within the facility.
- Boosted staff morale and performance through consistent feedback, recognition, and professional development opportunities.
- Successfully resolved conflicts among residents through mediation techniques and proactive communication strategies.
- Collaborated with multidisciplinary teams to develop individualized plans tailored to meet each resident''s unique needs.
- Managed daily operations of the residential facility to ensure safety, cleanliness, and overall quality of life for residents.
- Facilitated regular meetings with residents'' families to provide updates on progress while addressing any concerns or questions they may have had.
- Maintained meticulous records related to every aspect of residential services management including incident reports, maintenance requests, budget documentation, and more.
- Implemented comprehensive training programs for new hires, resulting in higher employee retention rates.
- Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
- Closely monitored budgets and expenditure to maximize resource allocation while minimizing costs.
- Conducted routine inspections of the facility to identify and address any potential safety hazards or areas in need of repair.
- Provided crisis management and intervention during emergency situations.
- Developed, implemented and monitored residential policies and procedures.
- Developed and enforced safety policies and procedures to drive safety and well-being of students.
Education
High School Diploma -
Cornerstone Christian Correspondence School
Townsend, GA10-2007
Certificate Medical Assistance -
Everest Institute
Gwinnett Ga.10-2007
Certificate Nursing Assistance -
Athens Technical College
Athens, GA08-1987
Skills
- Property management
- Budgeting and finance
- Resident advocacy
- Strong leadership
- Teamwork
- Multitasking
- Reliability
- Team leadership
- HIPAA compliance
- Active listening
- Verbal and written communication
- Time management
- Problem-solving abilities
- Call answering and routing
- Dementia care
- Safety standards and compliance
- Mental health awareness
- Safety protocols
- Self motivation
- Resident supervision
- Behavioral management
- Incident reporting
- Staff training
- Preventive Maintenance
- Time management abilities
Timeline
Residential Services Coordinator
Developmental Disabilities Ministries
11.2013 - Current
High School Diploma -
Cornerstone Christian Correspondence School
Certificate Medical Assistance -
Everest Institute
Certificate Nursing Assistance -
Athens Technical College