Promoted an inclusive environment where diversity was celebrated through cultural events and educational initiatives focused on understanding different perspectives.
Managed daily operations of the residential facility to ensure safety, cleanliness, and overall quality of life for residents.
Assisted residents in accessing necessary support services such as healthcare providers or mental health professionals.
Coordinated a variety of social events to promote resident engagement and foster a sense of community within the facility.
Successfully resolved conflicts among residents through mediation techniques and proactive communication strategies.
Facilitated regular meetings with residents'' families to provide updates on progress while addressing any concerns or questions they may have had.
Oversaw maintenance staff scheduling ensuring timely completion of tasks that contributed significantly towards improved living conditions.
Security Officer
Beaux/DV8
01.2015 - 10.2021
Provide safety and security for staff and customers
Manage a productive security team
Monitor camera feeds
Employ interpersonal techniques to mitigate potential disputes.
Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
Acted quickly during emergency situations to reduce opportunity for damage and injury.
Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Residential Services Coordinator
Hamilton Families
12.2015 - 04.2017
Provide clean and safe environment for homeless families
Advocate for clients receiving services from outside sources
Maintenance and upkeep of Holloway House
Mentor and monitor participants progress
Work hand-in-hand with Homeless Prenatal Program to help families locate housing
Reduced resident turnover rates by fostering a positive, supportive living environment.
Second Chance Facilitator
City College of San Francisco/EOPS
07.2014 - 01.2016
Community outreach
Help formerly incarcerated & the homeless population matriculate into the college environment
Data entry
Peer advising and counseling
Community outreach
Fostered an inclusive learning environment by addressing diverse needs and adapting facilitation techniques as needed.
Promoted continuous learning within the organization by sharing best practices and lessons learned from various facilitation experiences.
Served as a resource for trainees post-session completion by providing follow-up support via email or phone consultations.
Strengthened community relations by organizing events that brought together diverse groups for dialogue and learning.
Landscape Maintenance
Caltrans/GSW
10.2013 - 04.2014
Conduct litter abatement and provide landscaping maintenance on and around local highways in a timely and safe manner
Participated in safety training and contribute to a 100% safety record
Education
Computer & Info Science -
San Francisco State University
Associate Of Science - Social and Behavioral Sciences
City College of San Francisco
01.2016
Business Certification Course -
Stanford University
Project ReMade
01.2015
Cisco Essentials/A+ Certification Course -
01.2013
CompTIA A+ Certification Course -
City College of San Francisco
01.2002
Skills
Strong leadership
Property management
Budgeting and finance
Resident advocacy
Excellent attention to detail
Teamwork and collaboration
Excellent communication
Conflict de-escalation
HIPAA compliance
Certification
CPR & AED Training, A1499297, 10/25
First Aid Training, A1499285, 10/25
Timeline
Residential Services Coordinator
San Mateo Navigation Center/LifeMoves
01.2021 - 07.2024
Residential Services Coordinator
Hamilton Families
12.2015 - 04.2017
Security Officer
Beaux/DV8
01.2015 - 10.2021
Second Chance Facilitator
City College of San Francisco/EOPS
07.2014 - 01.2016
Landscape Maintenance
Caltrans/GSW
10.2013 - 04.2014
Cisco Essentials/A+ Certification Course -
CompTIA A+ Certification Course -
City College of San Francisco
Computer & Info Science -
San Francisco State University
Associate Of Science - Social and Behavioral Sciences