Antoine Miller
East Palo Alto,CA
Summary
Dynamic Residential Services Coordinator with a proven track record in resident advocacy, compliance, and property management. Known for enhancing service quality and tenant satisfaction through effective team collaboration and attention to detail.
Overview
3
3
years of professional experience
Work History
Residential Services Coordinator
Wehope
East Palo Alto, CA
04.2026 - Current
- Assisted in training new staff on service protocols and operational standards.
- Supervised daily operations of residential services, ensuring compliance with company policies and procedures.
- Implemented feedback mechanisms to gather insights from residents for continuous improvement.
- Collaborated with team members to develop strategies for enhancing service quality and responsiveness.
- Maintained accurate documentation of incidents, services rendered, and resident interactions.
- Ensured compliance with local, state, and federal regulations pertaining to residential properties.
- Enhanced tenant satisfaction by addressing concerns promptly and efficiently.
- Developed strong relationships with residents through regular communication and proactive problemsolving.
- Conducted regular property inspections to identify potential hazards or safety issues before they became larger problems.
- Managed emergency situations effectively, ensuring the safety and well-being of residents and staff through proper communication and response protocols.
- Streamlined maintenance processes, resulting in faster response times for resident requests.
- Promoted positive relations between residents and staff.
- Conducted daily welfare checks and coordinated with facility staff to meet resident needs.
- Solved grievances and complaints by collaborating with residents.
Intake Specialist
Wehope-Dignity On Wheels
East Palo Alto, CA
05.2024 - 04.2026
- Facilitated intake process by gathering essential client information and assessing needs.
- Coordinated client appointments, ensuring efficient scheduling and follow-up communication.
- Developed and maintained comprehensive documentation of client interactions and case progress.
- Enhanced service delivery by collaborating with multidisciplinary teams to address client concerns.
- Trained new staff on intake procedures, promoting adherence to best practices and compliance standards.
- Implemented tracking methods for case outcomes, contributing to overall program effectiveness and client satisfaction.
- Maintained high levels of accuracy and compliance in data entry, ensuring all information was correctly entered into the required systems.
- Assisted clients with complex situations by providing clear guidance on the intake process and available services, resulting in increased understanding and engagement.
- Utilized critical thinking skills to analyze complex client situations and make informed recommendations for appropriate services and support.
- Provided compassionate support to clients during the intake process, offering reassurance and understanding in times of distress.
- Ensured client confidentiality by adhering to strict privacy policies when handling sensitive information during the intake process.
- Reduced errors in documentation through diligent proofreading before submission, maintaining high standards of quality control throughout the entire intake process.
- Consistently met or exceeded performance metrics, demonstrating a strong commitment to delivering exceptional service within the Intake Specialist role.
- Enhanced client experience by conducting thorough intake assessments and accurately identifying their needs.
- Demonstrated adaptability when faced with changing circumstances or new challenges within the role, maintaining consistent performance levels under pressure.
- Educated clients about available resources within the organization, empowering them to make informed decisions regarding their care while being homeless.
- Trained and supervised new intake staff to deliver high-quality client care.
- Documented patient medical information, case histories, and insurance details.
- Facilitated communication between clients and other service providers.
- Coordinated with other nonprofit organizations to provide resources to clients.
- Facilitated outreach activities to build community awareness.
General Laborer
People Ready Temp Agency
San Jose, CA
07.2023 - 12.2024
- Operated machinery and tools to complete various labor tasks efficiently.
- Assisted in loading and unloading materials, ensuring safe handling practices.
- Followed safety protocols to maintain compliance with workplace regulations.
- Collaborated with team members to optimize workflow and improve productivity.
- Maintained clean and organized work areas, enhancing overall operational efficiency.
- Trained new employees on standard operating procedures and safety measures.
- Executed tasks under minimal supervision, demonstrating reliability and adaptability.
- Maintained clean and organized worksites, minimizing hazards and promoting a safe working environment.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Demonstrated strong work ethic, completing physically demanding tasks under varying conditions.
- Assisted team members with tasks that require group effort.
- Completed tasks efficiently for timely project completion within set deadlines.
- Notified supervisors of defective equipment or material.
- Increased productivity with effective communication and collaboration among team members.
- Adapted quickly to new tasks or changes in project scope, demonstrating flexibility in skillset and problem-solving abilities.
- Performed quality checks on products and materials to identify any defects.
- Efficiently loaded and unloaded trucks with necessary materials for each project phase while adhering to proper lifting techniques.
- Improved worksite safety by consistently adhering to established protocols and regulations.
- Enhanced team morale through positive attitude, mutual support, and fostering a collaborative atmosphere during challenging projects.
- Operated heavy equipment safely to transport materials and complete tasks as required.
- Assisted in the successful completion of various construction projects through diligent labor and attention to detail.
- Cleaned and maintained tools, equipment and worksites.
- Loaded and unloaded materials onto trucks and trailers.
- Followed instructions and safety protocols to prevent accidents and injuries.
- Followed instructions and safety protocols while operating machinery and equipment.
Event Security Guard
Executive Event Services
Yorba Linda, CA
03.2023 - 03.2024
- Ensured safety compliance during events through vigilant monitoring of guests and staff behavior.
- Conducted thorough security checks to prevent unauthorized access and maintain a secure environment.
- Coordinated with event organizers to establish security protocols tailored to specific event needs.
- Responded promptly to incidents, providing immediate assistance while maintaining crowd control.
- Collaborated with law enforcement (OC Sheriff's Department and LAPD and emergency services to enhance overall security measures at events.
- Trained new security personnel on operational procedures and best practices for event management.
- Maintained accurate logs of incidents, ensuring timely reporting and documentation for review purposes.
- Identified potential risks and recommended improvements to security processes for future events.
- Monitored crowd behavior to prevent altercations, intervening when necessary to maintain a peaceful atmosphere.
- Scanned incoming and outgoing personnel and packages using hand-held wands and x-ray machinery to protect building, assets, and individuals.
- Checked and verified photo identification prior to granting facility access.
- Upheld high standards of professionalism while interacting with event attendees, representing the company positively at all times.
- Improved overall guest experience by providing helpful information and assistance when needed, while maintaining vigilance for potential threats or issues.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Collaborated with local law enforcement agencies to ensure seamless coordination in case of emergencies or criminal activities.
- Responded quickly to incidents and assessed active situations for security concerns.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Facilitated smooth traffic flow around the event area by directing vehicles and pedestrians according to established protocols.
- Reduced incidents of theft and vandalism by conducting regular foot patrols throughout the event venue.
- Provided a secure environment for attendees by implementing strict access control measures at entry points.
- Updated event organizers on the status of security operations, providing timely and accurate information to facilitate decisionmaking.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
- Responded quickly to emergency situations to assess and deflect issues.
- Supported criminal investigations by collaborating fully with local law enforcement representatives.
- Monitored employee activities, confirming compliance with security regulations.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Wrote detailed reports of all security breaches and investigations.
Education
High School Diploma -
Locke High School
Los Angeles, CA05-2023
Skills
- Resident advocacy
- Strong leadership
- Property management
- Teamwork
- Attention to detail
- HIPAA compliance
Timeline
Residential Services Coordinator
Wehope
04.2026 - Current
Intake Specialist
Wehope-Dignity On Wheels
05.2024 - 04.2026
General Laborer
People Ready Temp Agency
07.2023 - 12.2024
Event Security Guard
Executive Event Services
03.2023 - 03.2024
High School Diploma -
Locke High School