Kahadydiatou Niang
New Ipswich
Summary
Dynamic Residential Director with a proven track record at Fidelity House, enhancing client engagement and satisfaction. Expert in policy enforcement and crisis management, I foster teamwork and collaboration, driving continuous improvement in service delivery. Committed to creating a supportive environment, I prioritize resident relations and staff retention to achieve operational excellence.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Residential Coordinator
TILL,INC
05.2015 - Current
- Assisted in coordinating residential services to ensure quality support for individuals.
- Provided administrative support by maintaining accurate records and documentation for residents.
- Collaborated with team members to develop and implement individualized care plans.
- Supported training initiatives for new staff on operational procedures and resident engagement.
- Monitored daily activities to promote a safe and welcoming environment for residents.
- Facilitated communication between residents, families, and service providers to address needs effectively.
- Participated in regular team meetings to discuss service improvements and resident feedback.
- Aided in organizing community events to enhance resident involvement and social interaction.
Residential Manager
Work, Community, Independence
04.2010 - 05.2015
- Oversaw daily operations, ensuring compliance with housing regulations and quality standards.
- Developed and implemented training programs for staff to enhance service delivery and resident satisfaction.
- Managed resident relations, addressing concerns promptly to foster a supportive community environment.
- Coordinated maintenance schedules and inspections to ensure safe and functional living conditions.
- Creating a safe environement and good working environement for staff, families and mostly individuals supported
- Analyzed operational processes, identifying opportunities for efficiency improvements in service delivery.
- Mentored junior staff, providing guidance on best practices in residential management and conflict resolution.
Residential Director
Fidelity House
05.2000 - 04.2010
- Led residential program development, enhancing client engagement and satisfaction.
- Managed staff training initiatives, improving service delivery and operational efficiency.
- Streamlined communication processes between departments, fostering collaboration and transparency.
- Oversaw budget management, ensuring resource allocation aligned with organizational goals.
- Implemented policy changes, promoting compliance with regulatory standards and best practices.
- Conducted performance evaluations, providing constructive feedback to promote professional growth among team members.
- Analyzed resident feedback data, driving continuous improvement in service offerings and living conditions.
Education
Master of Arts - English Language And Literature
Abidjan National University
Abidjan Ivory Coast AfricaSkills
- Resident relations
- Health and safety
- Team management
- Scheduling management meetings with managers
- Role modeling
- parent's and guardians relationship management
- Staff retention by creating a good work environment
- Policy enforcement
- Crisis management
- Family relationship development
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Reliability
- Excellent communication
- Organizational skills
- Team collaboration
- Team leadership
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
- Mental health awareness
- Decision-making
- Resident satisfaction
Certification
First AID/ CPR
MAP
DRIVER'S LICENCE
Languages
French
Native or Bilingual
English
Full Professional
Timeline
Residential Coordinator
TILL,INC
05.2015 - Current
Residential Manager
Work, Community, Independence
04.2010 - 05.2015
Residential Director
Fidelity House
05.2000 - 04.2010
Master of Arts - English Language And Literature
Abidjan National University
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