Violeta Estrada
Tacoma,WA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Barista
Two bears
Tacoma, Washington
03.2026 - Current
- Provided friendly and efficient customer service to enhance guest experience.
- Maintained calm demeanor during high-volume periods and special events.
- Streamlined workstation organization to facilitate quick task completion during peak hours.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Oversaw inventory levels and restocked supplies to maintain operational readiness.
- Ensured cleanliness of workstations and equipment, contributing to a safe and welcoming environment.
Barista
B J's II Tobacco Co
Fife, Washington
07.2024 - Current
- Prepared high-quality espresso drinks and specialty beverages for customers.
- Operated coffee brewing equipment, ensuring optimal performance and reliability.
- Handled cash transactions accurately and processed payments efficiently.
- Managed inventory levels of coffee beans, syrups, and other supplies regularly.
- Trained new staff on beverage preparation techniques and customer service standards to enhance service quality.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Maintained calm demeanor during high-volume periods and special events.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Kept up-to-date records of sales transactions using point-of-sale systems.
- Interacted with customers to address inquiries and build rapport. on social media, responding to inquiries and promoting special offers to boost customer engagement.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
Dispatcher
Kings recovery
Tacoma, Washington
03.2026 - 06.2026
- Prioritized and managed incoming service requests based on urgency and availability to ensure timely response.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Implemented process improvements that streamlined operational workflows within the dispatch center, enhancing overall service delivery.
- Documented incidents and prepared actionable reports for management review to support informed decision-making.
English as a Second Language Teacher
Self-employeed
Puebla, Mexico
04.2021 - 09.2023
- Facilitated interactive language activities to enhance communication skills.
- Created a supportive learning environment fostering student confidence and participation.
- Encouraged students to practice speaking in English by creating a positive classroom environment with interactive activities.
- Utilized various teaching tools, including multimedia resources and online platforms.
- Adapted instructional methods based on individual student needs and learning styles.
- Prepared lesson plans according to approved syllabi.
- Implemented strategies for working effectively with diverse populations of learners.
- Facilitated communication between home and school by providing parents with updates on their children's progress.
Caregiver
Caregiver Home Instead Senior Care
Puebla , Mexico
07.2017 - 05.2019
- Managed medication schedules and ensured compliance with healthcare plans.
- Administered prescribed medications on a timely basis following care plan instructions.
- Assisted clients with daily living activities and personal care.
- Maintained a clean and safe living environment for clients.
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
- Facilitated communication with families to address client needs and share progress updates.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Respected the rights of each individual client while maintaining confidentiality of all personal information.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Delivered emotional support to clients coping with depression or anxiety related to illness or disability.
- Documented client care activities accurately in daily logs and reports.
- Maintained cleanliness and organization of phlebotomy equipment and work area.
- Communicated effectively with patients to explain procedures and alleviate concerns.
- Documented patient information accurately in electronic health records system.
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
- Performed venipuncture and other blood collection procedures according to established standards.
- Provided excellent customer service while interacting with patients.
Education
Puyallup High School
Puyallup, WASkills
- Safe food handling practices
- Effective customer communication
- Client consultations and management
- Relationship management
- Time management
- Team collaboration
- Microsoft Office applications
- Record management
- Event logistics
- Engagement strategies
- Problem solving
- Emotional intelligence
- Communication skills
- Client confidentiality
- Venipuncture
- Electronic health records
- Customer relationship management
- Health and safety protocols
- Butterfly needle technique
- Syringe method
- Data entry proficiency
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Certification
- Washington State Food Handler's Card
- Washington State Seal of Biliteracy
Timeline
Barista
Two bears
03.2026 - Current
Dispatcher
Kings recovery
03.2026 - 06.2026
Barista
B J's II Tobacco Co
07.2024 - Current
English as a Second Language Teacher
Self-employeed
04.2021 - 09.2023
Caregiver
Caregiver Home Instead Senior Care
07.2017 - 05.2019
Puyallup High School