Violeta Kalinovic
Henderson,NV
Summary
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Overview
10
10
years of professional experience
2010
2010
years of post-secondary education
1
1
Certification
Work History
Flight Attendant
Spirit
Las Vegas, Nevada
01.2023 - Current
- Provided safety demonstrations and emergency instructions to passengers.
- Addressed passenger inquiries and resolved concerns during flights.
- Conducted pre-flight checks to ensure safety equipment readiness.
- Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.
- Responded to medical emergencies as needed during flights.
- Demonstrated safety equipment and procedures to meet FAA guidelines.
- Collaborated with crew members to maintain service efficiency.
Flight Attendant
Emirates Airlines
Dubai, United Arab Emirates
05.2016 - 08.2022
- Assisted passengers with boarding and disembarking procedures.
- Provided safety demonstrations and emergency instructions to passengers.
- Ensured cabin cleanliness and organized supplies for each flight.
Bartender
Carnival Cruise Lines
Doral, Florida
10.2015 - 02.2016
- Mix drinks and serve beverages to guests aboard cruise ships.
- Maintain cleanliness and organization of bar area and equipment.
- Engage with guests to enhance their onboard experience and satisfaction.
- Developed good working relationships with fellow employees through effective communication.
- Resolved customer complaints in a professional manner.
Education
Master of Economics - Banking And Finance
Belgrade Banking Academy
Belgrade , Serbia 09.2016 - 10.2020
High School of Economics
Bor , SerbiaSkills
- Safety procedures
- Emergency response
- Customer service
- Conflict resolution
- Team oriented
- Communication skills
- Problem solving
- Time management
- Stress management
- Multicultural sensitivity
- Service efficiency
- Passenger assistance
- Team collaboration
Certification
- FAA Flight Attendant Certification
- Emirates Airlines Safety & Emergency Procedures Training
- CPR / First Aid / AED Certified
Languages
English
Full Professional
Serbian
Native/ Bilingual
Croatian
Native/ Bilingual
Macedonian
Professional
Slovenian
Professional
Romanian
Limited
Accomplishments
- Emirates Airlines GR1 Promotion to Business Class Service
Core Competencies
- Passenger Safety & Emergency Procedures (FAA & EASA)
- Premium Cabin Service & Upselling (Business Class)
- Conflict Resolution & Customer Care
- First Aid / CPR / AED Certified
- Multicultural Communication (English, Serbian – add others if desired)
- Safety Drills & Emergency Response Training
- Team Leadership & Crew Coordination
References
References available upon request.
Timeline
Flight Attendant
Spirit
01.2023 - Current
Master of Economics - Banking And Finance
Belgrade Banking Academy
09.2016 - 10.2020
Flight Attendant
Emirates Airlines
05.2016 - 08.2022
Bartender
Carnival Cruise Lines
10.2015 - 02.2016
High School of Economics