Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Violeta Martin

Retail
Fontana,CA

Summary

High energy and proficient store manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.

Overview

1
1
Language
7
7
years of post-secondary education
6
6
years of professional experience

Work History

Store Manager

Zumiez
Riverside, CA
12.2018 - 01.2021
  • Bolstered sales volume by 11% in less than 1 year by implementing a strong sales culture and initiating management and core staff employee training.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs..
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Devised, deployed and monitored processes to boost long-term business success and increase profit levels.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Increased profits through effective sales training and troubleshooting profit loss areas.
  • Recruited, interviewed and hired staff members who brought talent, enthusiasm and experience to skilled team of management core staff and seasonal sale's.
  • Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success

Assistant Manager

Zumiez
Riverside, CA
02.2018 - 12.2018
  • Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Mentored 10-member sales team in applying effective sales techniques and delivering top-notch customer service.

Part Time Assistant Manager

Zumiez
Ontario, CA
05.2015 - 02.2018
  • Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.

Education

No Degree - Psychology

Cal Poly Pomona
Walnut, Ca
01.2016 - 04.2021

Associate of Arts - Psychology

Mount San Antonio College
Walnut, CA
06.2012 - 08.2014

Skills

    Team leadership and coaching

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Accomplishments

  • Received first promotion within six months of getting hired
  • Ranked within the Top 150 selling employees in 2015 (Estimated 7,00 employees company wide.)
  • Ranked within the Top 40 selling employees in 2016 (Estimated 7,00 employees company wide.)
  • Ranked within the Top 150 selling employees in 2017 (Estimated 7,00 employees company wide.)
  • Recruited four successful new managers within one year.
  • Exceeded monthly store sales goals 12 months in a row.
  • Nominated for rookie store manager of the year in 2020
  • Won MVP award in two national company events

Timeline

Store Manager

Zumiez
12.2018 - 01.2021

Assistant Manager

Zumiez
02.2018 - 12.2018

No Degree - Psychology

Cal Poly Pomona
01.2016 - 04.2021

Part Time Assistant Manager

Zumiez
05.2015 - 02.2018

Associate of Arts - Psychology

Mount San Antonio College
06.2012 - 08.2014

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Violeta MartinRetail